**************************************************************
JobCircle.com is a regional job board serving all industries
and occupations in the PA, NJ, DE, NY, MD, and DC areas.

We offer a regional job board, online learning, and regional
job fair events for jobseekers who live in our areas of focus.

To Learn More:

Job Board: http://www.JobCircle.com?source=ng
eLearning: http://www.JobCircle.com/courseware?source=ng
Job Fairs: http://JobCircleJobFairs.com?source=ng

**************************************************************

Job Title: Travel Consultant VIP
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-06-23

Company Name: BCD Travel
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Business Title: Travel Consultant VIP Requisition #: USAEAST-428 Country: United States State/Province: New York City/Town: New York Position Type : Full Time - Regular Field of Interest Category: Travel Operations Shift: Scheduled Work Hours: 40 Percentage of Travel: 0%% Relocation: No Language(s) Required: English - Read English - Speak English - Write Job Description: Job Summary ? Responsible for providing group travel services for the clients VIP employees and customers, handling any deviation travel requests, utilizing automation, focusing on clients policies and selecting suppliers where applicable. (This is inclusive of air, hotels, auto rentals, and event tickets). Also responsible for maintaining a high level of customer service to program participants and client. Duties and Responsibilities May Include ? Interfaces with clients VIP employees and customers to build solid business relationships with them. ? Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. ? Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. ? Selects suppliers for group travel in accordance with programs travel, budget, preferred supplier, and discounting objectives, where applicable. ? Promotes the acceptance of fares, rates, and suppliers that match the clients travel program policies and negotiated contracts. Applies discount programs appropriately. Reports violations or attempted violations to management. ? Moves market share for BCD Travel preferred suppliers. ? Provides concierge services relating to event tickets and attendance, including but not limited to locating and securing tickets (at a discounted price, where possible) and assisting with directions to the event or planning group transportation. ? Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. ? Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed. ? Maintains client profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. Enrolls VIP and family members into industry benefit programs. ? Researches customized information for VIP travelers by using industry, internet and other resources ? May build airline reservation system profiles for use with a specific group of travelers. ? May arrange "meet and greet" services at airports, as desired by clients. ? Assists travelers with acquiring passport, passport renewals, and visa requirements ? Delivers travel documents to VIPs homes or offices as required ? Maintains strict confidentiality of executives travel information ? Performs daily and weekly reconciliation of sales generated at client location ? Achieves individual and contractual service level goals related to telephone, quality, and productivity. ? Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. ? May perform daily and weekly reconciliation of sales generated. ? Ensures optimum customer service through effective use of phone systems and positive communications techniques. ? Acts as a resource for co-workers for information, problem solving, and reducing errors. ? Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. ? Achieves individual and contractual service level goals related to telephone, quality, and productivity. ? Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. ? Ensures optimum customer service through effective use of phone systems and positive communications techniques. ? Acts as a resource for co-workers for information, problem solving, and reducing errors. ? Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Transferable Skills ? Professional telephone skills. ? Ability to work independently, exercising discretion and judgment. ? Ability to manage multiple tasks and changing priorities. ? Capability of maintaining a favorable company image when interfacing with outside sources. ? Ability to maintain work volume and quality consistent with peers. ? Proven pursuit of learning and self-development. ? Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. ? Ability to demonstrate personal and organizational integrity. ? Competency to maintain positive client and co-worker relationships-Establishing, developing, and maintaining trust and loyalty over time and through changes. ? Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility. ? Effective oral and written communications. ? Organizational skills that result in high productivity. ? Minimum error rate. Qualifications ? Minimum of five (5) years of travel agency experience. ? Previous VIP experience preferred. ? Thorough knowledge of the travel industry, fares and markets. ? Proficiency in specified reservation system(s). ? Knowledge of ticketing procedures for domestic and /or international airline, hotel and car rentals. ? Knowledge of word processing, spreadsheets and email software. Proficiency in Microsoft Office applications preferred. ? Knowledge of Internet search processes. Physical Requirements Employee is required to talk, hear and use hands to feel objects, tools, controls and type on a keyboard. The employee is occasionally required to reach with hands and arms. Able to lift or move up to ten pounds. Specific vision abilities required include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger or handle or feel objects, tools, or controls as well as to type. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift or move up to 10 pounds. Specific vision abilities required by this job include close vision. The employee must be able to work nights and weekends when needed.

Please refer to Job code bcdtravel-428 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1476851.html?source=ng to apply online.

**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************