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Job Title: Test Center Manager
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-06-29

Company Name: Pearson
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: |Title: Test Center Manager Req Number: 25038 Date Opened: Wed Jun 25 08:08:35 EDT 2008 Location(s): New York NY Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearsons education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn. Pearson VUE implements innovative electronic testing solutions that enhance the performance, reliability and security of professional licensing and certification programs throughout the world. Tests are delivered through a domestic network of more than 200 company-owned and -operated Pearson Professional Centers and more than 3,400 Pearson VUE Authorized Centers worldwide. Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. A new opportunity in the testing centers! Expand your career at Pearson VUE in our new entry level Test Center Manager position in our New Herald Square Location - 1350 6th Avenue. This entry level supervisory position will allow you to utilize or gain skills in interviewing and selecting new Test Administrators; coaching TAs to improve performance; and communication skills to deliver fair performance appraisals. Work closely with Regional Managers and Human Resources to ensure Pearson VUE remains a great place to work with a positive work setting. A minimum of 60%% of your time will be completing the Test Administrator functions. Must be willing to work 35 to 40 hours per week. Primary shifts are Monday-Saturday from 7am to 4:30pm, daily schedule can be varied depending on the needs of the business, on occasions work hours could be a stagger start time i.e. 7AM- 4:30PM - 1pm to closing - 4:30pm-closing. Work schedules are planned in advance and fluctuate as needed; FLEXIBILITY is a must for the growing business. The salary ranges listed depend on the qualifications of the individual candidates. All qualified individuals are welcomed and encouraged to apply. RESPONSIBILITIES: In addition to functioning as a Test Administrator (TA), this position will supervise the day to day operation of the assigned test center. This includes understanding; implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes, and identify potential policies or processes for development. The Test Center Manager takes the lead in interviewing new employees, giving work direction and taking disciplinary action as necessary with current employees. Tasks include the following: Administer exams and performs in Test Administrator role on regular basis Trains, develops and coaches staff for efficient and consistent operations Plans schedules for Test Center Operations Site staffing/hiring/retention Franchise/Landlord relationship management Conflict resolution Approve timesheets (OTL) Other duties as assigned Experience REQUIRED KNOWLEDGE AND EXPERIENCE: Two to three years related experience (including three years of solid customer service experience) High School Diploma or equivalent work experience Previous team lead/supervisory experience and training experience preferred. Testing environment experience preferred. SKILLS, KNOWLEDGE AND ABILITIES: Excellent customer service skills: displays tact and diplomacy with internal and external customers Strong communication skills: written, verbal and speaking in front of groups Self-starter: takes initiative to get job done Excellent leadership qualities Ability to multi-task Organized, detail oriented, and conscientious Effective time management skills Resilient in stressful and busy times Ability to operate a computer, fax, and other office equipment, as well as communicate over the telephone Must be physically able to maneuver, connect/disconnect, and pack/unpack equipment up to 40 pounds Must reside in the local area of the assigned Test Center or PPC Travel requirements: Limited travel requirements Other: Available to address operational problems when not at test center Pearson VUE is an Equal Opportunity Employer EOE/M/F/V/D.

Please refer to Job code pearsoned-2242954 when responding to this ad.

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