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Job Title: Technician, Desktop Operations
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-08

Company Name: CBS Corporation
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Job Title Technician, Desktop Operations Auto req ID 510BR CBS Business Unit CBS Corporate Division/Station IS&T Department DESKTOP STANDARD SUPPORT Location New York - New York Job Description The Technician, Desktop Operations provides desktop support to users on day to day issues involving MS Office functions, Windows2003/XP, Virus/Spy ware, and standard applications for a user base covering multiple facilities. The Desktop Technician is responsible for providing Level 2 hardware and software support for desktop PC’s, laptops and peripherals in multiple locations. The Technician will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals. Including and not limited to printers, print servers, scanners and PDA/Blackberry devices.

* Performs breakfix end-user desktop support to users in multiple locations and provides second level support to the divisional community for software, hardware, and various infrastructure related issues according to IS&T Services support policies. * Ensures that all requests from user are logged and escalation procedures are followed. * Maintains problem status/resolution information in a database. * Installs and configures desktop computer system hardware and software (including operating system and applications software). * Installs and configures printers and various network equipment. * Responsible for maintaining, testing and updating monthly images for PC and Macintosh. * Assists in the maintenance of production desktop images: work with scripts to automate redundant tasks. * Tests and distributes security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.). * Participates in rollouts of new software/hardware to ensure consistency in IS&T technical standards. * Performs after hours and weekend support, systems installation and maintenance as required.

Required Skills/Experience

* Minimum Two (2) years / IS&T Desktop Support or PC Support experience working in a large corporate environment. * Working knowledge of Windows 2000/XP/Novell environments and network technology. * Must be PC literate and be able to support Microsoft Office products (Word, Excel, Power Point, Access, etc). * Experience with desktop remote control software (Timbuktu, PCAnywhere). * Strong Analytical problem solving skills. * Excellent communication skills, both written and oral. * Must be willing to travel locally between multiple CBS supported locations when needed. * Understand computer imaging concepts (i.e. Ghost, RIS, PE) and have experience creating images with at least one of these disciplines.

Minimum Education Level Associate Degree or Equivalent Experience Job Status Full Time

Please refer to Job code cbscorp-60671 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1593498.html?source=ng to apply online.

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