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Job Title: Technical Support Representative - New York
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-14

Company Name: Kaplan
Contact: HR
Phone: email only please
Fax: email only please

Description: Job Title Technical Support Representative - New York Kaplan Division Kaplan Test Prep City New York State/Province New York FT/PT Full Time Job Level Entry Level Required Working Hours Afternoons Days Evenings Mornings Weekends Job Description Tech Support Representative The goals of the Technical Support Representative are to provide outstanding customer service and technical support to all Kaplan students, assisting them on the phone and over email in a courteous, knowledgeable and timely manner. Responsibilities:

* Assist Kaplan students with technical problems regarding their online course components and CDs * Escalate found bugs to web developers and follow up on status of bugs * Handle LivePerson chats for the Kaplan K12 Online products * Participate in QA of online products and services, website copy, and site navigation. * Contribute to the improvement of business systems

Requirements:

* Bachelors Degree * Superior customer service focus * Strong knowledge of desktop and internet applications (e.g. browsers, plug-ins, security programs) * Excellent communication skills, both oral and written * Team-oriented mindset * Ability to thrive in a fast-paced environment * Solid organizational and multi-tasking skills * Willingness to work non-standard work-week * Strong typing ability If you have a passion for education and customer service, e-mail your resume, cover letter, and salary requirements today! Please visit our website at www.kaptest.com for more information about our company. Kaplan is an Equal Opportunity Employer

Please refer to Job code kaplan-517475 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1684643.html?source=ng to apply online.

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