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Job Title: Technical Support Analyst DART Network Builder - New York
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-11

Company Name: Google
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Title: Technical Support Analyst DART Network Builder - New York Link:http://www.google.com/support/jobs/bin/answer.py• answer=105416 Department: New York - New York. Location: 76 9th Avenue, New York, NY, 10011, USA Modified: 2008/8/12 Issued: 2008/8/5 Summary: This position is based in New York, NY.The area: Ad Serving Solutions and Technical Services DoubleClick, a Google company, enables top marketers, publishers and agencies to utilize DoubleClicks expertise in ad serving, rich media, video and affiliate marketing to help them make the most of the digital medium.The role: Technical Support Analyst DART Network Builder This is a technical support position that provides quality and responsive post implementation technical support to DoubleClick/Googles customers across the suite of ASP/SOFTWARE products.Responsibilities: * Provide professional, courteous and prompt technical support for assigned Google ASP/SOFTWARE products, liaising with other Google departments to provide two way communication on customer issues. This should include basic problem prioritization, analysis and resolution of issues where answers can be easily obtained. The result should be a high level of customer satisfaction. * Work with more senior personnel or the Escalation Management Team/DoubleClicks Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer. * Leverage the internal and external knowledgebases for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Knowledge Base is passed on appropriately. * When required, escalate customer issues via established Global Customer Support escalation processes. * When required, participate in weekend and after-hours support coverage, including P1 pager duty on a regularly scheduled rotation of responsibility across the Global Customer Support team.Requirements: * BA/BS degree preferred with a strong academic record. * A minimum of twelve months continuous experience working in a client facing technical customer support (help desk, call center) environment, preferably supporting Internet based products. * IT or industry certification is desirable. For immediate consideration, pleasecomplete our online application.

Please refer to Job code googleus-105416 when responding to this ad.

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