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Job Title: Supervisor, Customer Service
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-14

Company Name: Time Warner
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: About Us Time Warner Cableowns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.6 million customers for its various products, including video, high-speed data and residential telephone. This includes approximately 13.4 million basic video subscribers and more than 6 million customers who purchase more than one product. Time Warner Cable includes some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Companys customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nations two largest cities, Los Angeles and New York. Leveraging its leadership in innovation and quality customer care, Time Warner Cable delivers advanced products and services such as video-on-demand, high-definition television, digital video recorders, high-speed data and Digital Phone. Posting Job Title Supervisor, Customer Service TimeWarner Division Time Warner Cable Industry Cable and Telecommunications Services Location United States - New York - New York Requisition # 106383BR Position Type Full Time Posting Job Description Essential Job Functions: Will be expected to assist in supervising a staff of Customer Service Representatives to achieve and maintain department standards, handle supervisory calls from customers, troubleshoot and resolves any customer service issues, complete follow-up with assigned representatives regarding their phone status, attendance, punctuality and overall performance, perform weekly team meetings, handle and resolve interdepartmental customer service and billing problems, assist with quality assurance in monitoring and quality control of assigned representatives, monitor and track assigned supervisory reports, complete annual performance reviews for assigned representatives, assess performance and issues disciplinary action when necessaryJob Requirements/Qualifications Must have a High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. College degree preferred. Four years Customer Service experience necessary. Supervisory experience preferred. Must be team player and an excellent team motivator. Must be flexible with assigned shift. Must have the ability to exhibit good leadership with ease. Excellent communication, analytical and decision making skills, ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, ability to write reports, business correspondence, and procedure manuals, ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Plans, staffs, evaluates and directs work of employees of a work unit. Directly supervises employees in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Will be working in a typical office environment using standard office equipment, including a Personal Computer.

Please refer to Job code ltimewarner-106383BR when responding to this ad.

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