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Job Title: Sr. Desktop Support Technician w/financial industry...
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-02

Company Name: Siemens
Contact: HR
Phone: email only please
Fax: email only please

Description: Sr. Desktop Support Technician w/financial industry experience needed in NYC

Company Siemens IT Solutions and Services, Inc. Division SIS - MNSY - 83106 Functional Area IT - Information Technology Location NY - New York Req ID 70745 Job Type Regular Job Time Not Indicated Experience Level Mid Level Required Education Associates Degree or equivalent experience Required Travel 0%%

Company Description Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source - from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions. Job Description Siemens IT Solutions and Services, Inc. is seeking a team player who is customer service focused, professional, outgoing, energetic, able to write clear detailed technical and customer update/notes. The successful incumbent must possess excellent written and oral communication skills are a must. A candidate must also be able to manage their time and determine when to escalate an issue to the next level, communicate with client/SBS mgmt, strong phone etiquette, handle high-pressure envmt, anticipate the needs of the client and act accordingly. 4-5 years experience in troubleshooting Windows environment. Experience in application support important, TCP/IP, market data, Windows NT/XP. Some hardware experience preferred. Must be able to work with multiple issues at a time. Strong customer service skills are a MUST. . General knowledge and troubleshooting in windows XP * HEAVY client interaction/communication . Working knowledge and troubleshooting ability in: MS Office Suite XP Adobe Suite Outlook/Exchange Internet Explorer . Configure network printers. . Configure and troubleshoot PDAs (Blackberry) . General knowledge of hardware configuration. A candidate must also be able to do the following: . Manage their time and able to determine when to escalate an issue to the next level. . Communicate with client management and Siemens management . Actively contribute to the department. . Have strong phone etiquette. . Ability to troubleshoot over the phone . Handle high-pressure environment . Anticipate the needs of the client and act accordingly. . Bachelors degree or equivalent job experience. . A minimum of 1 years experience in technical customer service is preferred. . Interpersonal skills are required. . Excellent problem solving skills. . Good verbal and written communications skills. . Organization/time management skills required . Experience in the financial industry is highly desired ********************************************************************* . MUST be authorized to work within the United States . MUST provide salary request in the provided field . Siemens provides a drug-free work environment for its employees and conducts background and substance abuse screening upon offers. Siemens IT Solutions and Services, offers a competitive salary and benefits package based on individual experience. Our benefits include a 401K plan with employer match, dental insurance, medical insurance, prescription drug coverage, vision care plan, disability benefits (long and short term), life insurance, paid time off (PTO) and holidays, confidential employee assistance programs and tuition reimbursement. This is a great chance to join an innovative company while enjoying a team-oriented, "business-casual" environment. Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "Were Siemens, We Can Do That". For more information about Siemens IT Services and Solutions, Inc, visit our web site at: www.usa.siemens.com/it-solutions General Requirements: Siemens is an Equal Opportunity Employer encouraging diversity in the workplace

Please refer to Job code siemens-260943 when responding to this ad.

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