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Job Title: Siebel Technical Account Manager TAM NY NJ
Job Location: NY: NEW YORK
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-17

Company Name: BDPA
Contact: HR
Phone: email only please
Fax: email only please

Description: Siebel Technical Account Manager TAM NY NJ Job Code : 959867NJ.NY Division/Company : BDPA Location : NEW YORK NY US 10005 Travel Required : 20-30%% Job Type : Full Time Career Level : Manager (Manager/Supervisor of Staff) Education : Bachelors Degree Skill : Information Technology -Business Systems Analyst, Business Solution Manager, Project Management, IT Project Manager, Database Specialist Category : Internet/E-Commerce Compensation : Job Description : For the last 25 years, Oracle has dominated the Database and Business Applications software market. The largest corporations and governments in the world use our market leading products. Currently, we are recruiting the very best Siebel Technical Account Managers to take Siebel/Oracle to the next level. Oracle has a track record for employing and developing the very best implementation experts in the industry. We invest generously in employee development training and TAM resources. Be a part of the most progressive Siebel Implementation Best Practices model in the industry. Job Role Description: Siebel Technical Account Managers (TAM) are the industry*s leading front office implementation experts, squarely focused on enabling customers to successfully deploy their customer-facing solution. The Siebel TAM guides the customer through all phases of the Customer Experience Blueprint, providing expertise and guidance on Siebels leading best practices for a successful front office solution. The TAM helps the customer execute proper governance, enabling the execution of the Front Office strategy across the domains of people, process, and technology. Siebels research and experience of getting millions of users live across thousands of customers have demonstrated that implementations are more successful and deliver greater ROI when a TAM is closely involved.The TAM functions as part of the customer care team in ensuring success of the customer*s CRM program through adoption of the Implementation Best Practices. A TAM is a trusted advisor to the customer steering board, project management, and project delivery team. The TAM provides assistance to the customer as a strategic implementation advisor, project technical advisor, and as a customer advocate internally within Oracle/Siebel. TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. The Technical Account Manager has the responsibility to ensure 100%% customer satisfaction and success with Siebel software. Job Requirements : Responsibilities:Core TAM: * Manage Siebel Implementation projects of medium complexity. * Ensure 100%% customer satisfaction and success with Siebel software. * Maintain a customer satisfaction gap of < 2 on all customer satisfaction areas. * Develop and execute plans to address customer satisfaction gaps. * Act as liaison between integration partner, Siebel, and customer. * Develop and execute consistent implementation assessment strategy with the customers. * Deliver initial and periodic implementation assessments to customers and Siebel management based on the Implementation Best Practices guidelines. * Provide proactive strategic implementation guidance to the customer*s steering board and management teams. * Provide proactive technical implementation guidance to the customer*s management and delivery teams. * Advocate customer*s priorities internally within Oracle/Siebel. * Serve as escalation point of contact for product and service issues. * Lead the resolution of critical account issues. * Develop an understanding of the Red account process and successfully manage red accounts accordingly. * Provide timely account status reporting both to customers and management, including project burn rate. * Manages liability at customers by monitoring project burn rate, not performing billable work that is in excess of project limits, and as necessary facilitate collection on outstanding invoices. * Complete timely expense and time reporting. * Ensure accuracy of customer*s data and project information in eBiz. * Provide assistance to other Technical Account Managers on complex technical and business issues. * Contribute to TAM/Siebel knowledge base. * Certification: (Product) Siebel Certified Consultant, Customer Care Model, Siebel Implementation Leading Practices Work Location:New York City and other local North East travel Travel Component:To effectively fill this role, the preferred candidate may need to travel to travel up to 25%%. Preferred Qualifications * BS or BA degree * 3+ years consulting experience with strong customer facing skills * Proven analytical, time-management and problem solving skills * Ability to articulate a value-based proposition of Seibel products * Excellent communication and interpersonal skills* Strong relationship building skills Prior to any consideration for this opportunity, Oracle requires that you complete the following 4-step process: * Logon tohttps://irecruitment.oracle.comand create a user profile* Keyword search IRC959864 * Apply for the Siebel Technical Account Manager role. Send resume with full contact information tolaurie.sanger@oracle.comfor immediate consideration. As part of Oracles standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position). Oracle Supports Workforce Diversity

Please refer to Job code bdpa-901 when responding to this ad.

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