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Job Title: PAC Representative
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-19

Company Name: Time Warner
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: About Us Time Warner Cableowns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.6 million customers for its various products, including video, high-speed data and residential telephone. This includes approximately 13.4 million basic video subscribers and more than 6 million customers who purchase more than one product. Time Warner Cable includes some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Companys customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nations two largest cities, Los Angeles and New York. Leveraging its leadership in innovation and quality customer care, Time Warner Cable delivers advanced products and services such as video-on-demand, high-definition television, digital video recorders, high-speed data and Digital Phone. Posting Job Title PAC Representative TimeWarner Division Time Warner Cable Location United States - New York - New York Requisition # 95981BR Position Type Full Time Posting Job Description Essential Job Functions: . Research and process customers phone records with old carrier. . Maintain and update the Sales database. . Schedule installation appointments. . Interface with Technical operations to resolve installation/service call appointment related issues. . Schedule upgrades, downgrades and service calls for existing commercial customers. . Follow up on billing issues related to installation and monthly charges. . Troubleshoot voice service related issues during and after installation. . Troubleshoot Flow Thru Provisioning issues. . Follow up on telephony change of feature requests made by existing BCP customers. . Provide support to Business Services Account Executives. . Interact with other departments as required. Job Requirements: Education & Experience: Bachelors degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Communication Skill level: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Specialized skills: Knowledge of CSG/ ACP billing system and OMSe is required. Knowledge of Digital phone order entry preferred. Legal or Financial Responsibilities: State any legal or financial responsibilities this position has for the safekeeping of materials, equipment, records or confidential information. 501 C3 Forms Tax Exempt Forms Contracts/Service Agreements Appy Monetary Adjustments (Equal Opportunity Employer M/F/D/V)

Please refer to Job code oltimewarner-95981BR when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1227819.html?source=ng to apply online.

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