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Job Title: Night Shift Engineer
Job Location: NY: NEW YORK
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-27

Company Name: NTT/Verio
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Night Shift Engineer If you are a current employee, you must apply via the company intranet. Thank you.

Job Code: 4076 Division: ARC Location: NEW YORK, NY US Travel Involved: None Job Type: Full-time Job Level: Experienced Education: High school diploma or equivalent Skills: Category: Engineering Compensation: Position Summary: A) Proactively monitor customer network on various types of NMS and perform 1stlevel trouble isolation. Open trouble ticket with US local carriers to troubleshoot network related issues (layer 1 through layer 3). Notify customers of outage occurrence, status changes and trouble recovery and escalate to management in a timely manner when necessary. B) Receive customer trouble claims for global network and non-network related services (ex: Internet and SI services such as Exchange servers, Firewalls, etc.) via phone, open electronic TT, and notify appropriate groups (NOC) within the same company or vendors/carriers. Follow different documented maintenance flows to refer to vendor and track repair progress, access routers to determine network status. C) Receive electronic text pages from the Tokyo remote NOC of network related outages, notify customers, send internal management text pagers of outage status, monitor Trouble Ticket updates by Tokyo NOC and send recovery notification to customers and internal management. D) Receive escalations from the Tokyo NOC to contact US Local Carriers (Verizon, Level3, MCI, XO, Broadwing, etc.) to escalate poor performance during an outage. E) Follow a documented process to ensure that a specific Colocation customer’s IT equipment (servers, routers, switches, etc) and processes applications are functioning correctly, take proactive actions to refer troubles to vendors and carriers to repair problems and to make the indicated notifications and status follow-up to customers and internal management. F) Perform remote hand services at the direction of a specific Colocation customer in the process of maintaining or troubleshooting their equipment. G) Monitor the NYC Data Center infrastructure (Power, Air Conditioning, etc) and notify Technical Support for service problems. H) Maintain in-house cross-connects and the cable database. I) Occasionally test and troubleshoot DS1/DS3, and OC3-OC48 data circuits, J) Occasionally follow instructions from Day Shift Management to perform node equipment upgrade and installation under the guidance of NTT’s Head Quarters in Tokyo. K) Perform remote hand service at the direction of the remote Tokyo NOC in the process of troubleshooting circuits and node equipment. Requirements 1. Good understanding of Layer 3 protocols, routing protocols (EIGRP, OSPF, RIPv2, BGP) and Cisco routers. 2. Minimum 3 years experience working with Cisco routers and other networking equipment/devices. CCNA certification is required. CCNP is a plus. 3. Any Networking/Security (Cisco, CCIPP, Network+) or PC/Server (Microsoft, Unix, A+) related certifications are plus. 4. Knowledge/Experience of PDH (DDS, FT1/T1, DS3) and SONET/SDH (OC3/STM1 and above) technologies and troubleshooting. 5. Knowledge/Experience of Layer 2 (ATM, FR) protocols and troubleshooting 6. Knowledge/Experience with FR/ATM/IPL Network Standards and with ability to utilize BERT analyzers to find out the cause of outages. 7. Knowledge/Experience of Layer1 and Layer2 Test equipment such as T-Berd / F-Berd and Digital Lightwave. 8. Strong troubleshooting and problem resolution skills. 9. Excellent verbal/communications/interpersonal skills 10. Strong multitasking skills and must have ability and willingness to learn quickly and adapt to newly introduced procedures, systems and technologies. 11. Ability to read blue prints and one line diagrams, and should be computer literate. 12. Knowledge of basic PC applications. 13. MUSTspeak and comprehend English

Equal Opportunity Employer M/F/D/V If you are a current employee, you must apply via the company intranet. Thank you.

Please refer to Job code nttverio-4076 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1550754.html?source=ng to apply online.

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