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Job Title: Implementation Registrar Specialist
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-17

Company Name: PricewaterhouseCoopers
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Implementation Registrar Specialist Job Description The PricewaterhouseCoopers (www.pwc.com) network of firms provides industry-focused Assurance, Tax and Advisory services to build public trust and enhance value for its clients and their stakeholders. More than 142,000 people in 149 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. As part of this global network, employees of PricewaterhouseCoopers LLP (PwC) have access to unparalleled knowledge, training, and technical resources around the world. At PwC, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities to develop your career. We provide unparalleled coaching, mentoring, and career development programs global opportunities and state of the art technology driven methodologies to help you provide quality service to our clients. PwCs people first culture has received numerous external accolades, including three years among Fortune Magazines 100 Best Companies to Work for in America, and 11 consecutive years as a best company for Working Mothers, and the #1 company for training and development by Training Magazine in 2008. In addition, PwCs diversity honors include the 2007 Catalyst Award, a Diversity Inc. Top Company for Diversity, and the Out & Equal Corporate Achievement Award. Your contributions are rewarded by a total compensation package that includes competitive salaries and first-day benefits. We believe your career should fit your life. PwCs Internal Firm Services (IFS) staff members provide strategic services to our internal clients in the areas of Administration, Finance, Human Resources, Information Technology, Infrastructure, Knowledge Management, Learning & Education (L&E), Marketing & Sales, National Special Functions, Office of the General Counsel (OGC), and Risk Management. Ranked #1 on Training Magazines Top 125 list for 2008, PricewaterhouseCoopers Learning & Education group in the US supports the firms nearly 32,000 Audit & Assurance, Tax, Advisory, and Internal Firm Services professionals with leading-edge learning and performance improvement solutions. As a provider of audit and advisory services to over 70%% of the Fortune Global 500, PwC attracts top business students and experienced professionals from around the world. Our commitment to diversity, worklife balance, career coaching, and training makes our firm one of the best places to work, learn and excel. Summary Description: The Delivery Registrar is responsible for managing the overall enrollment and attendance process for all L&E Activities. This includes consulting on and advising various L&E Project Teams on process, capturing the necessary requirements to set up an Activity in the Learning Management System (LMS), building/maintaining the Activity and corresponding learning components in the LMS and then monitoring and reporting on enrollment information for assigned Activities. The delivery registrar is expected to be a LMS Super User. Strategic & Technical Orientation: Must be an expert on how to set up an Activity within the LMS - which is a complex application. As Activities may be set up differently, this role requires that the individual have the capability to independently function as part of a project team and be confident in asking questions/consulting with project team members to achieve desired objectives. Requires monitoring and analysis of data for many concurrent Activities. Individuals in this role are expected to inform/guide PMI team members, on their project assignments, as to standard LMS process and functionality. Range of Impact: Works as part of a project team and is expected to work with several project teams at the same time. Must monitor and analyze enrollment information and pro-actively make recommendations on waitlists, Activity cancellations, elective size. Initiates and engages in dialogue with project management team and Catalog Managers regarding set up of Activities in LMS. Partners with project teams to solve problems around registration/enrollment and provides detailed information to enable resolution of issues/questions. Scope of Responsibility: Works on multiple program assignments, as an integral part of assigned PMI teams, monitoring and analyzing enrollment related information making recommendations to the various responsible project management implementation (PMI) team leads. Must be able to balance their own workload and meet deadlines while maintaining quality standards. Typically works within established guidelines and standardized processes. Metrics/Responsibilities: * Consulting with L&E project teams, from needs gathering to Activity building to enrollment management and completion * Building/maintaining learning Activities and corresponding learning components * Teaming with the Catalog Manager to understand client expectations, learning objectives and system design requirements * Interpreting requirements and recommending an optimal approach to LMS based registration solutions and reporting in order to increase productivity and ease of use by learners * Maintaining regular communication with Project Teams on status of assigned activities as well as proposing solutions to outstanding enrollment issues * Managing and resolving all enrollment related tickets escalated by the HRSSC, for assigned activities * Managing all aspects of the enrollment process for assigned activities, including # of registrants, instructor registration, waitlists, target audience, exceptions and approvals, min/max, elective selections, etc * Providing on-site enrollment support for complex activities. May provide local office on-site delivery support * Act as a super user providing LMS and registration guidance to PMI team members * Scheduling virtual classroom events to control against server overload * Feedback from Project Managers * Quality of information in LMS for areas of responsibility (# of errors requiring re-work) * Reduced level of effort spent on managing enrollment for assigned activities as a result of streamlined processes, reporting and teaming of delivery registrar Service IFS Industry Not Applicable Office New York NY Years Experience Required 2-5 years Education Required Undergraduate Degree (e.g., BA, BS) Job Requirement Essential * 1 - 2 years of professional experience * Delivery and/or event management experience preferred * Strong organizational and analytical skills, attention to detail and ability to work on multiple projects * Strong communication skills Travel Required 0-20%% Type of Position Full Time Comments

Job Code T16516

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