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Job Title: HELP DESK - TEAM LEAD
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-27

Company Name: RBC Financial Group
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: HELP DESK - TEAM LEAD

Posting Start Date: July 11 2008 Job Category: Information Technology

Job Type: Full-Time

Employment Type: Regular - U.S.

Pay Type: Salaried /tr Exempt/ Non-Exempt: N/A

Work Schedule:

Work Hours/ Week: na

People Manager: No

Posting End Date:

Legal Entity: RBC Capital Markets Corp.

Work Environment: Office

Location: New York

City: New York Office/ Branch Address: 1 Liberty Plaza Relocation Provided: No

Travel Percentage: 0

Fluent In: English

Req ID#: 93374

Position Purpose: RESPONSIBILITIES: . Assist in leading Help Desk . Responding to and recording trouble calls in a timely manner for all IT related problems. . Provides first level & second support for desktops and applications . Liaising with various support personnel Key Accountabilities: . Provide courteous and supportive Customer Service to all users, coworkers and vendors. . Respond quickly to all reported computing issues that affect a users ability to complete his/her work. . Take ownership of problems & work orders and see them through to completion. . Follow-up with users on a regular basis until he/she is satisfied that the problem is resolved. . Excellent organizational skills, strong oral and written communication skills. Job Requirements: (Knowledge/ Experience): QUALIFICATIONS . Previous Customer Service experience . IT troubleshooting experience . Understanding PC hardware . Hands on experience with Win2k & WinXP . Microsoft Office Product Suite (2000 & 2003) . Ability to function in a fast paced, high stress environment. . Ability to take personal initiative . Ability to work as a team . Ability to handle multiple concurrent tasks . Problem solving ability with a customer service focus and a keen eye on quality . Ability to communicate clearly, both written and verbal Required Skills/ Competencies/ Attributes: Education: BA/BS Required Accreditation(s): Special Conditions: NA Diversity: Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best - put clients first. EOE/M/F/D/V About RBC: Interested in finding out more? Clickhere.

Please refer to Job code rbc-236865 when responding to this ad.

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