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Job Title: Customer Experience Expert - Gap - 42nd and Broadway
Job Location: NY: NEW YORK
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-14

Company Name: Gap Inc
Contact: HR
Phone: email only please
Fax: email only please

Description: GENERAL SUMMARY:Generates sales through customer and employee engagement. Works as a member of the store team to lead a positive customer and employee experience. Assists in driving operational activities that generate sales. Role models Gap Inc. Purpose, Values and Behaviors in all actions and interactions. ESSENTIAL DUTIES & RESPONSIBILITIES: Sales Generation: * Stays current on goals and priorities as it relates to the selling floor. * Offers suggestions to the leadership team to improve daily sales trends. * Sets the example by role modeling great customer service. * Ensures that associates are upholding service standards. Customer Experience: * Suggests a GapCard to every customer, informing them of the benefits. * Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate. * Treats all customers with respect consistently and contributes to a positive work environment. Staff Supervision: * Assists LOD with employee staffing and provides feedback on store associates’ performance. * Monitors floor coverage and zoning for the day. * Coordinates cashier and store associates breaks, lunches and shift changes. * Logs time and attendance infractions (sick/late/no show); assists the LOD with on-call shifts. * Checks employees with personal property in and out of the store in compliance with policy and procedure. * Assists the LOD in on-the-floor training. Operations: * Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct. * Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline. * Responsible for front-of-house receiving and assisting vendors. * Maintains the LOD tracking sheet. * Ensures high standards of organization and cleanliness on sales floor. ORGANIZATION RELATIONSHIPS: * Reports to Customer Experience Manager or Lead. * Interfaces with DM and RD. Collaborates effectively across teams. Knowledge, skills & abilities: . Excellent selling skills. . Excellent time management skills. . Ability to delegate and prioritize tasks and responsibilities. . Excellent communication and organizational skills. . Ability to receive feedback and take action when appropriate. Minimum educational level: * High School graduate or equivalent. Minimum experience: * Six months of Gap Inc. experience preferred. * Previous retail experience preferred. * Experience supervising teams preferred. Physical Requirements: * Ability to safely lift and carry 30 lbs. * Ability to maneuver around the store and stockroom. Schedule Requirements: * Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business. This description intends to describe the general nature and level of the work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Please refer to Job code gap-00AD6 when responding to this ad.

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