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Job Title: Small Business, Sales Operations Specialist - New York, NY
Job Location: NY: New York City
Pay Rate: Open
Job Length: full time
Start Date: 2008-05-04

Company Name: UnitedHealth Group
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Small Business, Sales Operations Specialist - New York, NY – 205617

Job Description

Submit

Description UnitedHealthcare,a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: * Provide new business sales support for functions related to new business/pre-sales activity. * Scrub all new business submissions. * Communicate/obtain missing information to broker. * Submit group to Underwriting upon receipt of all required information. * Analyze case information and perform initial field underwriting on certain size cases as appropriate. * Submit cases to manual rating on certain size cases as appropriate. * Requests & GEO Access reports for certain size cases as appropriate. * Submit group to Case Installation upon receipt of Underwriting approval. * Communicate group number & effective date to broker. * Answer case specific questions from brokers/clients concerning new group submission. * Update sales tracking systems with case information during presale process as defined. * Create new business file. * Provide new business process subject matter expertise. * Ownership of determining appropriate rate increases/trend have been entered in Prime. * Work with Prime rating team and /or Underwriting to ensure rating accuracy in the system. * Facilitate changes in field office broker database. * Answer case specific questions for brokers. * Take all incoming phone calls pertaining to the installation of small business and resolve any new business quote or installation problems posed from the brokers or customer groups. * Direct on-going service issues that arise in the small business market (i.e. billing and claims research, resolving medical, mental health and prescription issues) to the proper service line or appropriate department. * Process all new incoming health care business. * Provide various open enrollment and eligibility support tasks. * Routine Enforce, Renewal, Fulfillment, Contracting and Administration support. * Generate proposal for medical and ancillary products. * Fax proposals to agents. * Projects as assigned. * Assist in coordinating broker certification program.

Qualifications Qualifications: * 2 years minimum experience in sales support/operations required. * Possess expertise in all major and secondary tasks, has frequent interaction with external brokers and/or agencies and conducts troubleshooting and training functions associated with job related tasks. * High School Diploma or equivalent, College Degree preferred. * Prior experience in healthcare industry preferred. * Excellent understanding of sales processes and products offered by UHC. * Fully experienced in representative major tasks in order to troubleshoot and train peers. * Excellent word processing and computer skills: Microsoft Word, Lotus, Excel and Access helpful. * Keyboarding skills in accordance with work volume and quality requirements. * Demonstrate customer service skills in a professional business environment. * Process and operational oriented. * Systems oriented. * Focused on results, organized and analytical thinker. * Extremely detail-oriented. * Ability to organize and prioritize work. * Ability to work both independently and in a team environment. * Ability to handle high stress situations and tight deadlines. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

Profile Job Field Sales/Direct Selling Locations US-NY-New York City Organization New York-Syracuse Schedule Full-time

Please refer to Job code dhealthgroup-1090469 when responding to this ad.

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