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Job Title: Policy and Procedures Writer
Job Location: NY: New York City
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-05

Company Name: Research Foundation City University of N
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Policy and Procedures Writer Department:School of Professional Studies Location:CUNY Central Issue Date:Thursday, July 17, 2008 PVN Number:RIS-761

General Description: The CUNY School of Professional Studies (SPS) offers programs and courses designed to meet the needs of working professionals, employers, and individuals seeking opportunities for personal growth. Housed within CUNYs Graduate School and University Center, SPS draws on faculty from CUNYs 19 campuses and the vast pool of experts, in a range of fields, from around New York. SPS promises the highest levels of quality and service to its students and faculty.

The Policy and Procedure Writer supports a learning and development program for employees of the NYC Human Resources Administration (HRA) Office of Child Support Enforcement (OCSE). OCSE is responsible for helping parents living with their children to obtain financial support from non-custodial parents. The goal of the learning program is to ensure that OCSE 800+ staff and vendors are equipped with the knowledge and skills needed to carry out this mission.

This Policy and Procedure Writer will be responsible for working with OCSE staff on the creation of new policy and procedure content, rewriting existing content into a new format, and the on-going maintenance of these documents. The Writer shall conduct training sessions on writing procedures for OCSE staff, as needed. Other Duties: Reporting to the Project Director, the Policy and Procedures Writer shall:

Work with various departments to write their policy, standard, and procedure documents

Assess existing policy and procedure documentation and making recommendations for improvement

Reformat/rewrite existing business policy, standards, and procedure content into the new structured format

Maintain content (as needed) to incorporate new corporate standards, changes in policy, new laws/regulations, etc.

Apply agency-wide editorial standards to all documents

Work closely with curriculum developers to ensure that policies and procedures are properly and fully integrated into training materials developed for OCSE staff

Other duties as assignedSalary:$50,000 - $70,000 Core Competencies/Qualifications: Minimum requirements for the position:

Bachelors degree required. A minimum of two (2) years full-time experience directly related to technical writing.

Ability to define and document business processes

Strong writing skills needed to produce clear and concise materials.

Excellent oral and written communication skills needed to foster productive relationships with diverse staff and constituencies.

Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment, with the ability to carry out complex assignments and adapt to changing situations and priorities.

Knowledge of Microsoft Office (Word, Excel, and PowerPoint). Strong computer skills necessary.

Knowledge of human services programs, and child support enforcement in particular, a plus. Position will remain open until filled.

Please refer to Job code rfcuny-RIS761 when responding to this ad.

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