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Job Title: Application Production Support Manager
Job Location: NY: New York City
Pay Rate: Open
Job Length: full time
Start Date: 2007-11-06

Company Name: JPMorgan Chase
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Application Production Support Manager – 070046229

Job Description

Apply Online

Description

JPMorgan Chase continues to be a leader in the US Fixed Income Clearing business. In order to keep our competitive edge, there is a strong focus placed on keeping the technology robust and up to date. This makes for a very interesting and challenging environment for our Broker Dealer Automated System (BDAS) Production Support team. Working closely together with various development teams and user communities, we are able to consistently implement technical solutions that make a difference. As a member of the BDAS Production Support team, you will have an opportunity to learn all about the US Fixed Income Clearing/Collateral business and be able to make a difference in the quality of code that is delivered to our users around the globe. As a Production Support Lead you will work closely with the BDAS technology management and our business partners in ensuring that we maintain stable production environments. You will typically provide 24-hour daily production support to assigned systems. Responsibilities: 1. Distribute duties, review workloads and resource allocation, and plan implementations so that customer needs are appropriately prioritized and met and staff resources are maximized. 2. Monitor performance through analysis of tools, log, and applications in order to ascertain trends and predict/isolate anomalies so that corrective steps can be taken. 3. Utilize staff resources and outside vendors, coordinate the repair/patching of isolated problems to maintain maximum system up time while minimizing resource expenditure. 4. Ensure that JP Morgan security policies are upheld and enhanced to protect company resources. 5. Act as a point of escalation for end-users with issues that are impacting BDAS production applications. 6. Assess and recommend changes to existing support infrastructure, processes, and systems to keep the companys systems up to date. 7. Assess, recommend and manage existing reporting processes, including tracking and trend analysis on support activity in order to better determine allocation of resources and identify gaps. 8. Perform Root Cause Analysis (RCA) on all outages and systems issues and report such to BDAS management in a timely manner. 9. Ensure that all processes and procedures are

Qualifications . College degree in related technical or business area, specialized training and/or equivalent work experience . Typically requires up to five years of mainframe programming / application development work experience (VMS, FORTRAN, UNIX Distributed environment) . Strong teamwork skills . Strong leadership and management skills Technical Skills: . 24/7 Customer Support and Service Delivery Model - Proficient . Business Analysis - Basic . Business Applications Knowledge - Basic . Business Continuity Testing Knowledge - Basic . IT Risk Management- Basic . Operations Systems and Data Sources Knowledge - Basic . Technical Problem Resolution - Basic * JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Job profile Job category Applications Development Locations US-NY-New York City Organization Treasury & Securities Services Schedule Full-time Job Type Standard Shift Day Job Employee Status Regular Overtime Status Exempt

Please refer to Job code jpmorgan-503736 when responding to this ad.

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