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Job Title: Campus MBA Summer Intern. Service Delivery Network -...
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-27

Company Name: American Express
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Campus MBA Summer Intern. Service Delivery Network - Customer Care AutoReqId 104932BR Responsibilities A growing, global customer base. A multi-billion dollar leader. Strategic alliances with market leaders in travel, hospitality, communications and banking. An integrated worldwide network of delivery channels. Exciting initiatives in electronic commerce. An uncompromising commitment to ensuring customer satisfaction for customers, shareholders and employees. American Express is a company that epitomizes innovation, a brand name synonymous with trust and security for over 150 years. At American Express, we see success as a never-ending process, one that does not allow for complacency or mediocrity. Through constant evaluation of how we can improve.through imaginative ideas and solutions.through changing and driving change, todays American Express is a team of tomorrow, offering global careers that recognize no borders! MBA INTERN - CUSTOMER CARE The Service Delivery Network (SDN) is an international network that handles all servicing interactions with American Express US-based consumer, small business and corporate customers. The SDN handles approximately a billion interactions per year, with each one providing an opportunity to deliver on our brand promise and provide world-class service. It also drives significant value for American Express shareholders through intense focus on achieving best-in-class economics, generating loyalty (and ultimately, revenue) from customer interactions, and doing business with the utmost integrity and attention to regulatory compliance. MBA Interns work with internal clients, external partners, and support groups in cross-functional teams to develop strategies that enhance the customer experience, deploy innovative servicing solutions, build strong servicing partnerships, and/or drive continuous process improvement. These individuals are challenged with leading a project from beginning to end, and are expected to provide a fresh perspective on existing business problems. Along the way, MBA Interns are expected to influence the organization and deliver results. Our MBA Interns work alongside a cross-functional array of managers and are given significant exposure to senior leadership. Opportunities in Ft. Lauderdale, FL; Greensboro, NC; New York, NY; Phoenix, AZ and Salt Lake City, UT EOE statement American Express is an Equal Opportunity Employer. Required Qualifications BACKGROUND Proven ability to drive results in a customer focused environment. Operations, service management, or consulting background preferred. Experience in customer service strategy, vendor management and negotiations, work flow analysis and redesign, continual process improvement, project management and change implementation. Strong leadership potential and business owner mindset. SKILLS Demonstrated project management and leadership skills Strong strategic thinking and analytic skills Strong relationship building, influencing and "deal-making" skills Ability to lead cross-functional teams Strong customer service orientation Strong communication and problem solving skills Work Location State/Province New York Work Location Country United States Classification Campus Intern

Please refer to Job code amex-104932BR when responding to this ad.

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