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Job Title: Campus MBA-Service Delivery Network. Full Time...
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-27

Company Name: American Express
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Campus MBA-Service Delivery Network. Full Time Manager-Customer Care AutoReqId 104952BR Responsibilities A growing, global customer base. A multi-billion dollar leader. Strategic alliances with market leaders in travel, hospitality, communications and banking. An integrated worldwide network of delivery channels. Exciting initiatives in electronic commerce. An uncompromising commitment to ensuring customer satisfaction for customers, shareholders and employees. American Express is a company that epitomizes innovation, a brand name synonymous with trust and security for over 150 years. At American Express, we see success as a never-ending process, one that does not allow for complacency or mediocrity. Through constant evaluation of how we can improve.through imaginative ideas and solutions.through changing and driving change, todays American Express is a team of tomorrow, offering global careers that recognize no borders! MANAGER - CUSTOMER CARE The Service Delivery Network (SDN) is an international network that handles all servicing interactions with American Express US-based consumer, small business and corporate customers. The SDN handles approximately a billion interactions per year, with each one providing an opportunity to deliver on our brand promise and provide world-class service. It also drives significant value for American Express shareholders through intense focus on achieving best-in-class economics, generating loyalty (and ultimately, revenue) from customer interactions, and doing business with the utmost integrity and attention to regulatory compliance. Our managers work with internal clients, external partners, and support groups in cross-functional teams to help shape SDN strategy. They develop strategies and approaches that enhance the customer experience, build strong servicing partnerships, deploy innovative servicing solutions, and/or drive continuous process improvement Successful candidates drive results through effective project management, influencing and driving change within organizations, and providing thought leadership. These individuals also possess a business owner mindset, a strong understanding of Card Operations, and the ability to fluidly take on new roles and challenges. Finally, they have the potential to lead groups of committed, talented employees effectively and coach individuals to high performance. GLOBAL LEADERSHIP EXPRESS All MBA/Masters/PhD Campus Recruits will be enrolled in Global Leadership Express, which is American Express 12 Month Development Program Designed to Provide: . A jumpstart on the skills, exposure and experiences needed to achieve career success. . An instant network of peers across all businesses and global regions that will serve as life-long resources. . The opportunity to visit an American Express Service Center to experience our Brand in action. LOCATIONS Opportunities in Ft. Lauderdale, FL; Greensboro, NC; New York, NY; Phoenix, AZ and Salt Lake City, UT EOE statement American Express is an Equal Opportunity Employer. Required Qualifications BACKGROUND Proven ability to drive results in a customer focused environment. Operations, service management, or consulting background preferred. Experience in customer service strategy, vendor management and negotiations, work flow analysis and redesign, continual process improvement, project management and change implementation. SKILLS Demonstrated project management and leadership skills Strong strategic thinking and analytic skills Strong relationship building, influencing and "deal-making" skills Ability to lead cross-functional teams Strong customer service orientation Strong communication and problem solving skills Work Location State/Province New York Work Location Country United States Classification Full-Time - Regular

Please refer to Job code amex-104952BR when responding to this ad.

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