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Job Title: Business Banker - 1st/69th Street
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2007-12-31

Company Name: Citigroup
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Business Banker - 1st/69th Street – 07048162

Job Description

Apply Online

Description Position Summary: Proactively source and expand business banking customer relationships by maximizing Financial Center-based sales opportunities and ensuring customer retention. Probe within customer base for needs and opportunities to cross-sell to other business segments. Position Responsibilities: * Execute integrated sales, relationship, and credit strategies that are aligned with the Financial Center business plan to achieve desired revenue and service hurdles. * Achieve personal production goals by expanding existing relationships and acquiring new business through referrals from existing clients, while utilizing effective calling techniques and leveraging bank products and services. * Work with non-relationship-managed business banking clients and cross sell. * Maintain customer advocacy and client retention by providing exceptional customer service in every customer transaction. * Coordinate with the Service Officer to ensure a consistent and outstanding customer experience. Drive efforts in the Financial Center to identify and implement service behaviors that improve the overall customer experience. * Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking). * Interface with Relationship Managers, Business Development Officers, Commercial Business, Insurance, and Investment partners to ensure ongoing communication with regard to existing and future customer needs. * Identify and refer consumer sales opportunities to the Financial Center staff. * Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. * Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. * Resolve customer complaints/issues promptly and effectively. * Provide ongoing coaching to Financial Center staff to effectively identify referral opportunities.

Specifications / Qualifications Experience: * Bachelor’s degree in business (preferred) or equivalent work experience Requirements/Skills: * Retail/sales experience * Experience in Small Business Banking preferred * Customer service orientation * Demonstrated ability motivate and influence others * Excellent verbal and written communication skills * Strong analytical/problem solving skills * Financial/business acumen * Basic computer skills

Profile Job Function Sales Location NAM-US-NY-New York Employee Status Full-time Education Level High School Qualif/Diploma/GED Shift Day Job Employee Type Regular Exempt Status Exempt Travel No

Additional Information Posting Date Sep 27, 2007, 05:29 PM, Montreal, New York, Washington D.C. - (UTC -5:00) Number of Positions 1

Relocation No Business Area Citibank North America Brief Description of the Organization Citibank North America, Citigroups branch-based banking business, has 6 million consumer accounts in ten states, Washington, D.C., and Puerto Rico. In the United States, Citibank North America employs approximately 20,000 people while rapidly growing and expanding its branches. Citibank strives to ensure that the branches are places where clients feel welcome and thanked for their business, comfortable discussing personal financial information, and secure in the advice and guidance they receive. The objective is to offer one-stop availability of products and services for every stage of a client’s financial life. Office Location / Address 1285 First Avenue, New York, NY 10021

Please refer to Job code citigroup-496330 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1026122.html?source=ng to apply online.

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