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Job Title: Billing Specialist
Job Location: NY: New York
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-17

Company Name: Time Warner
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: About Us Time Warner Cableowns and manages cable systems passing approximately 26 million homes in 33 states. The Company has 14.6 million customers for its various products, including video, high-speed data and residential telephone. This includes approximately 13.4 million basic video subscribers and more than 6 million customers who purchase more than one product. Time Warner Cable includes some of the most technologically advanced and best-clustered cable systems in the country, with nearly 85 percent of the Companys customers located in five geographic regions: New York, Texas, Ohio, the Carolinas and southern California. It is the largest cable provider in the nations two largest cities, Los Angeles and New York. Leveraging its leadership in innovation and quality customer care, Time Warner Cable delivers advanced products and services such as video-on-demand, high-definition television, digital video recorders, high-speed data and Digital Phone. Posting Job Title Billing Specialist TimeWarner Division Time Warner Cable Industry Cable and Telecommunications Services Location United States - New York - New York Requisition # 106385BR Position Type Full Time Posting Job Description Customer Care Rep - Billing Specialist (English & Bilingual) SUMMARY Responsible for providing quality service to customers via phone in support of our cable, high speed and digital phone products and services in a call center environment. DUTIES AND RESPONSIBILITIES Answers billing questions. Upgrades and downgrades service for existing customers. Processes customer payments and solves customer problems within company service policies and guidelines. Handles routine customer service calls, solicits sales of new customers and upsells services and features to existing customers. Responsible for input and retrieval of information from various databases and applications. Works with other functional groups to ensure customer satisfaction. CAREER ADVANCEMENT After an initial 4 week training program, as a Billing Specialist, you will perform the duties indicated above under the guidance of our New Hire Development team (an additional 4 weeks). During an additional 2 weeks of classroom training you will develop the skills and knowledge required to trouble-shoot our core products and provide basic technical support to our customers as a Product Specialist with an associated increase in salary. With our exciting Career Progression Program you can continue to increase your salary in a pay for performance environment with career advancement linked to individual performance and progress through various levels within Product Specialist and our more technical Advanced Services Specialist with a salary increase at each level. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) necessary. One year call center/customer service or other related customer contact experience preferred. Ability to multi-task and prioritize in a fast-paced environment Sales/Customer Focus oriented and results driven individual strongly preferred. Computer proficiency a requirement. Excellent communication, analytical and decision making skills. In addition to English language speaking candidates, Spanish, Chinese- Cantonese/Mandarin, Korean and Russian speaking candidates are encouraged to apply. Must be available to work outside of regularly assigned shifts, but within guidelines of employee classification. While performing the duties of this job, the employee is regularly required to sit. Time Warner Cable supports a drug-free environment and is EOE M/F/V/D

Please refer to Job code ltimewarner-106385BR when responding to this ad.

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