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Job Title: Teller-Bilingual
Job Location: NY: FOREST HILLS
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-19

Company Name: M & T Bank
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Posted: 09/16/2008 Requisition ID: 16302 Job Title: Teller-Bilingual Job Type: Part Time Regular Shift: Division: RETAIL BANKING DIVISION Primary Location: FOREST HILLS 101-25 QUEENS BOULEVARD FOREST HILLS NY 11375 USA

Basic Function: Tellers are the "face" of M&T Bank to most customers. A customers level of satisfaction with the bank is largely based on the quality of service they receive in our branches - from tellers. That makes the position of teller one of the most important jobs in the bank, and a great place to begin a career at M&T - one of the strongest, most highly regarded banks in the U.S. Responsibilities: Customer Service Provide M&T Banks retail/commercial customers with superior service by doing the following: -Greet customers, build a rapport with them and thank them for their business. -Process transactions accurately and efficiently, including: deposits, withdrawals, loan payments and check cashing. -Help customers find solutions to their financial needs by identifying M&T products and services that can meet those needs, and referring the customer to the right person in the branch. -Resolve routine customer problems and refer more complex issues to the appropriate person. Bank Operations -Assist with the "settlement" of the banks ATMs and the processing of deposits made through the 24-hour deposit service. -Verify signatures and distribute cash. -Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation. -Ensure compliance with the banks operational, security and control policies/procedures, preventing fraud and protecting customer assets. General -Achieve personal referral goals, and actively participate in branch sales promotions. -Participate in weekly sales meetings. -Attend new hire training program, and participate in appropriate training sessions in the future. Basic Qualifications: -High school diploma or GED. - Minimum of 6 months customer service experience. -Proficient verbal communication skills in Spanish and English. -Proficient reading skills in Spanish and English. -Basic keyboarding skills and data entry skills. -Demonstrated organizational, time management and prioritization skills. Ideal Qualifications: -6 months previous cashiering experience. -Ability to lift 5lbs to 30lbs. -Ability to stand for long periods of time. -Proficient written communication skills in Spanish and English.

Please refer to Job code mtbank-16302 when responding to this ad.

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