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Job Title: Tech Support Specialist
Job Location: NJ: Secaucus
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-30

Company Name: Panasonic
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Job Requisition Number: 16003 Job Title: Tech Support Specialist Employment Status: Full-Time Location: 1 Panasonic Way Secaucus, New Jersey 07094-0000 External Description: Panasonic Broadcast & Television Systems Co. (PBTS) is a leading supplier of broadcast and professional video products and systems. Panasonic Broadcast is a unit company of Panasonic Corporation of North America. The company is the North American headquarters of Matsushita Electric Industrial Co., Ltd. of Japan, and the hub of its U.S. marketing, sales, service and R&D operations.

Currently, the Panasonic Broadcast & Television Systems Co. (PBTS) is seeking to hire a full time Technical Support Specialist based out of our North American Headquarters located in Secaucus, NJ.

BASIC FUNCTION: Provide customers technical phone support regarding operation and trouble shooting of PBTS products.

ACCOUNTABILITIES: 1. Assist end-users in direct repair, proper equipment usage, error recovery, and installation/system integration via telephone and email. 65%%

2. Be knowledgeable and communicate to customers PBTS product warranty and service policies and procedures. 15%%

3. Maintain proper records on customer communications in support center database. 10%%

4. Answering emergency telephone technical assistance inquiring at night and over weekends on a rotating basis via cell phone. 5%%

5. Attend Product training seminars for new products 5%%

6. Any other tasks as assigned.

SCOPE & COMPETENCY REQUIREMENTS:

1. Communication: a. Good phone skills and able to communicate concisely with customers and determine a course of action needed to resolve the customers problem.

b. Ability to write reports and communicate with product engineers on reoccurring problems within the product lines. Must be able to communicate with all levels within PBTS and other organizations.

2. Problem-Solving: a. Excellent problem solving ability, able to logically troubleshoot problems and determine the course of action needed to complete the call in the shortest time possible.

b. Know where and /or how to get the necessary technical information required to support customers.

3. Know-How: a. Bachelor Degree or equivalent work experience (3-5 years).

b. Know customer telephone handling techniques.

c. Must have excellent computer skills and understand the operation of broadcast products.

d. Knowledge and use of test equipment and fixtures for product repairs.

APPLY NOW: Candidates interested in this or any position with Panasonic should register and login at the Panasonic Career Center website below:

www.panasonic.com/careers Job ID: 16003

For more information on Panasonic Broadcast products, access the companys web site at www.panasonic.com/broadcast.

We are committed to creating a diverse work environment and proud to be an equal opportunity employer (m/f/d/v). Pre-employment drug testing may be required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Please refer to Job code panasonic-16003 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1650205.html?source=ng to apply online.

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