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Job Title: RIGHT TO HIRE REMEDY DATA ADMIN CONTRACTOR - OPERATION...
Job Location: NJ: Secaucus
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-15

Company Name: Pierce Technology Corporation
Contact: Recruiter
Phone: 732-217-8200
Fax: email only

Description:

Pierce Technology Corporation is an established professional services company with a focus on providing information technology services to Fortune 500 companies in the NY/NJ/PA area, on both a consulting and permanent basis.

Pierce has an immediate opening with a corporation in
New Jersey
.

POSITION SUMMARY:

This position will be required to:

* Perform 3rd tier application support for Remedy

* Maintain centralized data elements for all application environments (i.e.-initial group setup, initial user id setup, categorizations, etc.)

*Act as a liaison to the 2nd tier application support group (TAC) who manages Application Outages (both scheduled and unscheduled) as well as provides ongoing knowledge transfer of advanced product functions

*Prepare and distribute user communications related to remedy

*Coordinate the preparation of the User Acceptance Testing environment

*Produce and distribute monthly application metrics

*Conduct pre-production testing of the Remedy product

*Create Knowledge Content for the applications repositories (Global Self Help and Product Page)

*Develop and distribute ad hoc reporting requested by the Product Manager

* This candidate would work on the firms IT Service Management application.

The application is deployed to our IT personnel around the world (and other business lines) for the purposes of effectively providing consistent incident, problem and change management.