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Job Title: Sr. Support Engineer
Job Location: NJ: Roseland
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-10

Company Name: ADP
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Requisition #: GRP16731 Division: GRP-Group Staff Job Title: Sr. Support Engineer Country: United States State: New Jersey City: Roseland Location : Roseland-3 ADP Blvd. Employment Status: Full Time - Permanent Job Responsibilities: (Description) Automatic Data Processing, Inc. (NYSE: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the worlds largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADPs easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1-800-225-5237 or visit the companys Web site at www.ADP.com. REQUIREMENTS: This position will be part of a seven-person team that supports and engineers the Central Development Lab (CDL) for the Development organization. The mission of this team is to ensure development teams have the hardware, software, and engineering support for their efforts, while continuously looking at ways to improve process and cost efficiencies. As a member of the CDL, this position will be required to perform and fulfill several job functions. As physical hardware is a large portion of our responsibilities you will be required to build, rack, and configure servers as needed. This includes installing the operating system and connecting all necessary network and storage, moving racks as needed. This position will also be required to interface with our Development partners as part of providing support or when determining the hardware needed to provision environments. In addition, this position will be responsible for the support and maintenance of the automated deployment, virtualization, and system monitoring environments currently in use.

Responsibilities . Work with functional teams to determine what equipment will be needed to build requested environments. . Ordering and receiving of hardware . Racking, wiring, and powering servers. . Participate in the installation, configuration of host platforms including Windows 2000/2003 and SuSE Linux. . Responding to support requests for server maintenance and hardware failures. . Interfacing with external Engineering teams to provide additional support when needed. . Working with Development to troubleshoot and resolve automated deployment issues. . Provide support for creating and maintaining virtual environments. . Assist with server monitoring and generating reports based on findings. . Escalating issues when appropriate. QualificationsRequired (Experience, Skills, Academic): Technical Qualifications . 7+ years related experience working in a development lab environment, including racking and connecting servers. . Hands-on technical knowledge of Windows 2000/2003, SuSE Linux, and Solaris operating systems. . Working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, DNS, Fibre Channel, FCIP / iFCP, and iSCSI. . Willingness to pursue at least one certification in one of the following: Sun Solaris, UNIX, EMC, VM or comparable technology solutions. . Knowledge of server virtualization; basic architecture and concepts. Knowledge of VMware is a plus. . Knowledge of automated deployment processes (BladeLogic knowledge is a plus) . Knowledge of hardware monitoring and reporting. . Knowledge of order processing and asset management. . Knowledge of Rational tools, specifically Clearquest. . Experience working in a team-oriented, collaborative environment. . Bachelors Degree in a related field is strongly preferred . General Qualifications . Communicate information and ideas (verbal and written) so others will understand. . Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). . Tell when something is wrong or is likely to go wrong; troubleshoot problems looking for solutions or escalating for others to resolve. . Good follow-up skills on open and outstanding issues . Strong willingness to learn . Good Customer Service skills. Experience with enterprise technical support a plus. . Excellent time-management skills. Ability to multi-task with the flexibility to change course frequently. . Motivated team player with a proactive attitude. . Ability to remain calm and focused in high-pressure situations in a dynamic environment . Physical Requirements include: Ability to lift computer hardware and supplies up to 40 lbs. Ability to sit for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. Education: Bachelors Job Category: Technology Area of Interest: General Technology Other Location:

Please refer to Job code adp-16731 when responding to this ad.

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