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Job Title: Tech Support Representatives
Job Location: NJ: Jersey City
Pay Rate: Open
Job Length: full time
Start Date: 2008-07-24

Company Name: E*TRADE Group
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Tech Support Representatives Location Jersey City, NJ, US Organization Name 0014 2050 Customer Service - 0103 Company Overview In 1983, the first online trade was placed using early E*TRADE technology. Today, E*TRADE FINANCIAL is a global financial leader, delivering value and innovation to millions of customers in more than 40 countries worldwide. We are looking for dynamic, highly energized risk-takers who are ready to join a fast-paced, world leader in the financial services industry. We move at the speed of the Internet. Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity. Many have risen through the organization to become industry leaders, in both the financial services world and in the community at large. E*TRADE is made up of some of the brightest and most talented people in the industry - are you ready to join the industry leader? Detailed Description ONLY INTERNAL APPLICANTS WILL BE ACCEPTED Technical Support Representatives The main focus of technical support is to identify, troubleshoot, and resolve technical related problems that customers report with the website and/or active trader platforms. Technical Support Representatives are expected to identify and resolve customer issues with the website and all brokerage products, voice browser, wireless platform, Market Caster, Market Trader and Etrade Pro. Troubleshooting examples include software compatibility, Java setup, website errors, connection slowness, operating system conflicts, spy ware/virus infections and web browser issues. The Tech Team also provides and advanced Level II support for customers having difficulty installing Etrade Pro and Market Trader on their system.

* Identifies issues, develops appropriate workarounds and report system problems. * Ensures resolution of complex issues while delivering the highest quality service to our customers by utilizing technical knowledge and experience; goes the "extra mile" * Adheres to the highest quality standards at all times while troubleshooting customer tech issues. * Researches and ensures follow-up on tech related issues with supervisors, developers, systems operations and product managers while seeing the customer through to final resolution of the problem. Job Requirements * Series 7 & 63 brokers license required * Demonstrates a high-degree of patience while walking customers through several different troubleshooting steps that may be required to resolve inquiries or issues. * Creative with the ability to think "outside the box" and properly direct customers through many different system configurations and installations. * Team player in a team environment; often requiring constant feedback and follow-up regarding system issues; involves gathering and accurate dissemination of information to team members in a professional, accurate and timely manner. * Willingness and flexibility to work additional overtime as business needs may require. * Ability to effectively walk customers through complex steps to resolve advanced technical issues. * Effectively relates to customers who may be "PC challenged" with the ability to guide them with the required technical steps and instructions in a clear, understanding and patient manner. * Sufficient technical knowledge to ensure problem solving, and the ability to resolve customer technical support needs independently while setting realistic expectations for a resolution. Additional Details We offer a competitive and comprehensive benefits package. Please visithttps://us.etrade.com/e/t/career/benefitsto learn more about the opportunities.

E*TRADE FINANCIAL is an EQUAL OPPORTUNITY EMPLOYER Maximum Salary Salary Type

Recruiter Details

Recruiter Name Quinn, Mr. David Email david.quinn@etrade.com Work Telephone 201-499-6263

Please refer to Job code etrade-11489 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1556967.html?source=ng to apply online.

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