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Job Title: Senior Manager, Customer Service
Job Location: NJ: Jersey City
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-14

Company Name: E*TRADE Group
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Senior Manager, Customer Service Location Jersey City, NJ, US Organization Name Etrade Financial Corporation Company Overview In 1983, the first online trade was placed using early E*TRADE technology. Today, E*TRADE FINANCIAL is a global financial leader, delivering value and innovation to millions of customers in more than 40 countries worldwide. We are looking for dynamic, highly energized risk-takers who are ready to join a fast-paced, world leader in the financial services industry. We move at the speed of the Internet. Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity. Many have risen through the organization to become industry leaders, in both the financial services world and in the community at large. E*TRADE is made up of some of the brightest and most talented people in the industry - are you ready to join the industry leader? Detailed Description Objective: To identify, develop and implement solutions and strategies that will leverage resources to streamline internal operations while improving customer satisfaction levels. Responsible for providing the leadership needed to ensure that the Customer Service team provides a high level of customer satisfaction while meeting all departmental goals. Lead the effort to find ways for our customers to continually become more self-directed.

Responsibilities: Responsible for the relationship with E*Trade Customers and supporting departments.

Provide strategic directions on operational issues; staffing; policy and program development; monitor daily work procedures and productivity and assist in escalated problem resolution.

Responsible for the employment, career development and training, performance evaluations, compensation, employee motivation and counseling of customer service team.

May function as a liaison on behalf of both the customer and customer service when working with other internal departments to ensure effective pursuit and attainment of customer satisfaction for all E*Trade products and services.

Work closely with Customer Service supervisors to assure goals and service delivery are clear and consistent.

Promote technological solutions that increase Customer Service productivity and efficiency.

Apply In-depth knowledge of company procedures, securities regulatory requirements and other processes to effectively manage responsibilities.

Critical Success Factors:Ability to interact with and influence senior members of other areas of the organization.

Ability to motivate, gains the cooperation of others and confidently lead in areas of responsibility.

Ability to identify key results and critical solutions that support position objectives.

Ability to work on multiple projects simultaneously with little or no supervision/ direction.

Ability to present concepts and gain support at the senior level of the organization.

Ability to proactively initiate and support initiatives, which uphold all CARE values.

Ability to make decisions that favorably impact the direction of areas of accountability.

Extensive knowledge of general business principles.

Ability to interact with multiple levels of associates up to and including senior management.

Ability to anticipate problems and create contingency plans. In collaboration with all levels of management, help develop goals for Customer Service and sets appropriate goals and objectives for managing department. Job Requirements Series 7, 63 and 24 Licenses required Additional Details We offer a competitive and comprehensive benefits package. Please visithttps://us.etrade.com/e/t/career/benefitsto learn more about the opportunities.

E*TRADE FINANCIAL is an EQUAL OPPORTUNITY EMPLOYER Maximum Salary Salary Type

Recruiter Details

Recruiter Name Quinn, Mr. David Email david.quinn@etrade.com Work Telephone 201-499-6263

Please refer to Job code etrade-12290 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1599754.html?source=ng to apply online.

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