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Job Title: Retail Learning Specialist
Job Location: NJ: Jersey City
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-19

Company Name: E*TRADE Group
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Retail Learning Specialist Location Jersey City, NJ, US Organization Name 0014 4037 RM Training - Retail - Admin Company Overview In 1983, the first online trade was placed using early E*TRADE technology. Today, E*TRADE FINANCIAL is a global financial leader, delivering value and innovation to millions of customers in more than 40 countries worldwide. We are looking for dynamic, highly energized risk-takers who are ready to join a fast-paced, world leader in the financial services industry. We move at the speed of the Internet. Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity. Many have risen through the organization to become industry leaders, in both the financial services world and in the community at large. E*TRADE is made up of some of the brightest and most talented people in the industry - are you ready to join the industry leader? Detailed Description Deliver training for the Retail organization. Will deliver product and service, policy and procedure as well as systems training. Learning Specialists will also deliver training in their area of specialty, service or sales. DUTIES AND RESPONSIBILITIES: Facilitate training for the Retail organization - Suggest and propose additions, updates and changes to the Retail curriculum for new hire and new product, service/sales training for all lines of business including ILT, WBT and synchronous formats. - Supervise new hires in class and on the phones, including coaching, monitoring knowledge level, and application of subject matter, etc. Provide feedback to trainees and their managers throughout the program. - Work with management to identify performance gaps and help identify and developing solutions (including training and other solutions) to improve individual and team performance. - Develop training and job aids as needed for businesses supported - Assist in preparation of logistics to include training room, passwords, materials and supplies, etc. Coordinate with Telecom, Human Resources, MAC and Customer Service to identify and support New Hire Training administrative needs. SUCCESS FACTORS/CORE COMPETENCIES: - Training delivery and group facilitation skills - Ability to adapt and present new curriculum to achieve desired learning objectives - Adult learning principles - Needs based selling or Service principles depending on area of specialty - Sales process management/Service management - Financial services product knowledge - Verbal and written communication - Coaching for performance improvement - Travel required Job Requirements MINIMUM QUALIFICATIONS: Bachelor degree or equivalent education and experience. - 1-2 years of stand up training experience in a financial services environment or relevant training experience. - 2 years frontline sales or service experience - Train the trainer course (AMA, Langevin, etc) preferred - Proficient user of: - Powerpoint - Excel - Web based Conferencing applications - Windows Messenger features LICENSING REQUIREMENTS: - Series 7/24/63 licenses Additional Details We offer a competitive and comprehensive benefits package. Please visithttps://us.etrade.com/e/t/career/benefitsto learn more about the opportunities.

E*TRADE FINANCIAL is an EQUAL OPPORTUNITY EMPLOYER Maximum Salary Salary Type

Please refer to Job code etrade-12591 when responding to this ad.

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