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Job Title: Team Lead, Citrix Server Operations
Job Location: NJ: Hoboken
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-19

Company Name: Marsh & McLennan Companies, Inc. (MMC)
Contact: HR
Phone: email only please
Fax: email only please

Description: Marsh & McLennan Companies (MMC) is a leading global professional services firm with roots dating back to 1871. Today we employ approximately 55,000 employees providing analysis, advice, and transactional capabilities to clients in more than 100 countries. The companies of MMC provide solutions in Risk and Insurance Services, Risk Consulting and Technology, Human Resources Consulting, and Specialty Consulting. We are looking for talented and motivated individuals to join our team!%%0A %%0A As a Team Lead, Citrix Server Operations, you will serve as a key member of our Centralized Operations Group providing team leadership and operational support to the Citrix US Support Team. This team is responsible for various Citrix Metaframe and Presentation Level farms within the company.%%0A %%0A %%0A This position can be based in out offices in either: Hoboken, NJ; Franklin, MA; Louisville, KY; or Westlake, TX %%0A%%0A %%0A Specific responsibilities will include:%%0A%%0A * Supervising of a team of technical support analysts and systems administrators responsible for providing top-level (tier three) support for Citirx and Microsoft operating system issues and server hardware problems.%%0A * Providing leadership in Citrix-related projects.%%0A * Problem determination and resolution of clustered server environment issues involving Citrix farms across the country.%%0A * Enforcement of corporate standards regarding builds and support processes.%%0A * Troubleshooting in an enterprise-level multiple-DMZ, multi-domain environment.%%0A * Providing operational support and implementation of Citrix farms and applications.%%0A * Managing, installing, and supporting Windows 2000/2003 and Citrix MetaFrame/Presentation application servers.%%0A * Maintaining operating system level security as well as intrusion detection and virus scanning.%%0A * Maintenance of customers relations with both developers and end-users, including mid-level management and project teams.%%0A * Adherence to corporate change management policies, documentation standards.%%0A%%0A * %%0A BA/BS degree in Technology, Information Systems or related field, with a minimum 7-10+ years experience in Server/LAN environments.%%0A%%0A * %%0A MSCE (Microsoft) certification strongly preferred.%%0A%%0A * %%0A Advanced Citrix certification required.%%0A%%0A * %%0A Experience in any of the following is preferred: support experience in a global 24x7 data center environment, enterprise-wide Citrix administration, and/or a background in enterprise-level desktop support.%%0A%%0A * %%0A Prior team leadership experience desired.%%0A%%0A

Please refer to Job code marshmac-HOB000XA when responding to this ad.

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