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Job Title: NOC Operator - Work@Home
Job Location: NJ: Fair Lawn
Pay Rate: Open
Job Length: full time
Start Date: 2008-09-06

Company Name: Medco Health Solutions
Contact: HR
Phone: email only please
Fax: email only please

Description: NOC Operator - Work@Home State : New Jersey City : Fair Lawn Shift : Qualifications : The candidate must possess a strong knowledge in the following disciplines - . Windows Operating systems . Network infrastructure systems (switches, routers) . TCP/IP based networking (addressing/subnetting, designing, troubleshooting, routing, OSI model, etc) . Internet technologies such as DNS, SNMP, TCP/IP protocols . Internet Firewall and DMZ environments . VPN technology (remote access, site to site, IPSEC, etc) . Packet capturing and protocol analysis (TCP, UDP, ICMP, packet dissection, etc) . Voice over IP (VoIP) telephone systems . DNS (BIND configuration, design, troubleshooting, etc) . Personal computer hardware and peripherals Experience/Education . Degree in Computer Science or related operational experience in a technical field Personal Attributes . Strong communication skills . Commitment to innovation and quality . Process orientated . Must possess strong organizational skills We are an Equal Opportunity Employer, M/F/D/V Job Responsibilities : Medco Health Solutions, Inc., (NYSE:MHS) is the nations leading pharmacy benefit manager based on its 2007 total net revenues of more than $44 billion. Medcos prescription drug benefit programs, covering approximately one in five Americans, are designed to drive down the cost of pharmacy health care for private and public employers, health plans, labor unions and government agencies of all sizes, and for individuals served by the Medicare Part D Prescription Drug Program and those served by its specialty pharmacy segment. Medco, the worlds most advanced pharmacyT is the highest-ranked independent pharmacy benefit manager on the 2008 Fortune 100 list. www.medco.com. Position Summary As a W@H Operator, the candidate will be responsible for monitoring and troubleshooting first and second level issues for Medcos Work@Home production distributed environment. Key Challenges/Job Complexity Candidate will be required to perform day-to-day monitoring, issue identification, evaluation, troubleshooting, and resolution of first and second level production Work@Home events. Candidate will use monitoring terminals to observe device status and error messages to detect faulty output or device malfunctions. The candidate will be actively supporting 2000+ Call Center and Pharmacy Work@Home personnel. The candidate will also work closely with local MIS personnel and Internet Service Providers to schedule equipment repair/replacement. Any issue not corrected at first/second level support will be escalated to the appropriate third level support group. Primary Responsibilities/Expected Contributions . Observe peripheral equipment and error messages displayed on monitoring terminals to detect faulty output or machine stoppage. Identifies, evaluates, and corrects first and second level Work@Home network monitoring events. Escalates unresolved events to the appropriate third level group. Day to day troubleshooting of complex distributed and network computing environments . Provide technical installation, implementation, and support of network, VPN, and VoIP telephony related equipment . Working in a production environment using Change Control practices and technical project plans and timelines, and providing reports and trending information to business owners . Host problem management conference calls, monitor the escalation and repair process, and resolve problems under the direction of more senior IT staff . Maintain an effective working relationship with operational areas to include infrastructure support, regional MIS support staff, and business owners . Develop, publish, and communicate project and technology related information in a consistent and effective manner to Sr. Management Education Required : Relocation Approved? : No Travel Required : None CBdt: 09/04/2008

Please refer to Job code medco-7662 when responding to this ad.

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