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Job Title: Desktop Support Technician
Job Location: NJ: Elizabeth
Pay Rate: Open
Job Length: full time
Start Date: 2008-08-23

Company Name: J. Patrick & Associates Inc
Contact: Human Resources
Phone: email only please
Fax: email only please

Description: Desktop Support Technician Feb 22, 2008 Elizabeth, New Jersey Return to Search Results|Send job to a friend Description: Our client, a leading NJ-based technology firm, is seekingDesktop Support Technician. The position supports 150-200 users in a Windows XP/ Vista, MS-Office 2003 environment. This positions supports hardware, software and VOIP Telephony for users. Responsibilties: * Troubleshoot issues as 1st and 2nd -level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. * Troubleshoot and replace laptop and PC hardware such as CD-Rom, hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs. * Training room setup, hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. * Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. * Participate in IT Desktop queue which will result in assigning and prioritizing open issues. * Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation * Manage customer issues and requests by creating, tracking and documenting technical solutions. * Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. * Builddeploy new workstations (desktop & laptop) using Symantec Ghost * Installupgrade hardwaresoftware on Windows XP workstations * Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation * Develop credibility with customers by providing timely/accurate support and maintaining positive relations through effective customer follow-up.EDUCATION & TRAINING REQUIREMENTS: Associates degree or equivalent work experience. Certificates: Microsoft Certified Professional (MCP) certification ispreferred. Helpful: MCSE, CCNA, CompTia A+, and CompTia Network+. EXPERIENCE & SKILLS REQUIREMENTS: * The candidate should 2-3 years of experience in a technical support role supporting at least 100 users. * 2-3 years of experience with Windows 2000/XP,VPN configuration, Microsoft 2000/2003 Suite, Microsoft Exchange and Antivirus applications. * Excellent problem solving skills as well as the ability to use MS Windows, Windows 9x, ME, 2000 & XP on a personal computer. * A thorough understanding of networking concepts, including WAN and LAN technology. * Understanding of help desk service functions such as shutdowns, password resets and operating systems. * Superior customer service skills along with excellent oral and written communication skills. * Experience with trouble ticketing systems, such as HEAT or Remedy, helpful. * Requires analytical, problem solving skills and excellent organizational skills. * Team Player with the ability to maintain performance in a high-pressure environment * Must be able to work with minimal supervision and have a strong work ethic. * Display a positive attitude while helping users identify and solve problems. * Ability to work effectively without constant supervision and as a team player.

Compensation: $40,000.00 - $45,000.00 Annually

Please refer to Job code jpatrick-478233 when responding to this ad.

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