Dog Grooming

Those of us who are groomers are aware of what a stressful job
grooming can be. Dogs can be barking, the phone can be ringing, people
are walking in to ask about prices and schedules...and all the while
the clock is ticking on the pets you are supposed to finish by the
grooming deadline.
While you can't control everything in the salon (no matter how much
you try!) you can budget a bit of your time and effort to making the
stress less of an issue. Here are some ideas to engage your senses.

1. The Phone - try to have a ring that doesn't set your teeth on edge,
and a message that assures people you will get back to them quickly.
While you don't exactly want to answer the phone when you have your
hands full of soapy wet dog, or even dog pee, your client doesn't
understand when you don't answer the phone. They assume the worst -
that you are unprofessional. Make sure your message assures them you
ARE around and that you WILL be in touch within the half hour - about
as long as clients are willing to wait.