How to speak to a supervisor so he understands
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How to speak to a supervisor so he understands         


Author: Adam H. Kerman
Date: May 29, 2008 11:13

I've not been receiving utility bills at my building. Someone else in
the building said he's been missing a few bills as well. We are getting
mail for people not in the building, so it's not as if the carrier is
delivering nothing at all.

So I figured I'd better call the delivery unit to find out what's going
on. Yesterday, I spoke to a supervisor who claimed he was a unit
supervisor and gave me his name. He had a Spanish surname and accent.

After a very long conversation in which he kept trying to make it my
fault or the fault of the utility companies, he was doing everything he
could to avoid addressing the issue. I told him I knew that someone had
moved from the building a few weeks earlier, so I asked if he could
check if the forwarding order was entered correctly (which I know they
can check from a terminal at the delivery unit) or if that database
controlling DPS sortation had some code in it screwing things up (which
I know they have to call someone else to check).

What's the second database called? I only know it's a possible
source of a problem because of what happened to my mail a year ago.

Meanwhile, I've been having some of my mail sent to a PO Box because the
continuing problems.
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Re: How to speak to a supervisor so he understands         


Author: Robert DeSavage
Date: May 29, 2008 14:13

On Thu, 29 May 2008 13:13:26 -0500, "Adam H. Kerman" chinet.com>
wrote:

Snipped
>
>He denied all knowledge of the database directing DPS sortation. Then he
>claimed he couldn't look anything up in the CFS database except by last
>name. I told him I wasn't suggesting someone filed a false forwarding
>order.
>
>I felt like I was trying to have a conversation with Chlorox Breath.
>
>What are the magic words to use?

"&*%%$ @^ *%%# #>+"
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Re: How to speak to a supervisor so he understands         


Author: Long Gone
Date: May 30, 2008 04:51

"Adam H. Kerman" chinet.com> wrote in message
news:PemdnfNCDe_bb6PVnZ2dnUVZ_rCtnZ2d@comcast.com...
> I've not been receiving utility bills at my building. Someone else in
> the building said he's been missing a few bills as well. We are getting
> mail for people not in the building, so it's not as if the carrier is
> delivering nothing at all.

Basically, you describe the problem as misdelivery. Nothing more and
nothing less. If you are getting mail for people not in the building, is
the address correct or is it mail for another address? How many apartments
for that address? Are there empty mail receptacles at the address where the
carrier might misdeliver and nobody is seeing the mail?
> So I figured I'd better call the delivery unit to find out what's going
> on. Yesterday, I spoke to a supervisor who claimed he was a unit
> supervisor and gave me his name. He had a Spanish surname and accent.

That is the correct starting point. The supervisor would be the one to
investigate with the carrier or go to the address to verify accurate
delivery. It is irrelevant to comment on his name, accent, sex or anything
else. If he said he was a supervisor, that is enough information.
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Re: How to speak to a supervisor so he understands         


Author: Robert DeSavage
Date: May 30, 2008 08:30

On Fri, 30 May 2008 11:51:35 GMT, "Long Gone"
nospamforadam.net> wrote:
>
>> What are the magic words to use?
>
>"May I speak to your supervisor or the station manager, please" are pretty
>good ones. Then, El Presidente gave a pretty good option which sometimes
>works.
>
Of course my good Catholic mother would have disagreed where I'd
constantly hear, "Say a prayer instead of a swear".
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Re: How to speak to a supervisor so he understands         


Author: Adam H. Kerman
Date: May 30, 2008 12:37

Long Gone nospamforadam.net> wrote:
>"Adam H. Kerman" chinet.com> wrote:
>>I've not been receiving utility bills at my building. Someone else in
>>the building said he's been missing a few bills as well. We are getting
>>mail for people not in the building, so it's not as if the carrier is
>>delivering nothing at all.
>Basically, you describe the problem as misdelivery. Nothing more and
>nothing less. If you are getting mail for people not in the building, is
>the address correct or is it mail for another address? How many apartments
>for that address? Are there empty mail receptacles at the address where the
>carrier might misdeliver and nobody is seeing the mail?

The building's door has a letter slot. I put my name next to it but
other people who get mail at that address haven't, so the carrier is
really expected to deliver all mail with that address unless he knows
otherwise.

The other day there was both mail for people not in the building, and
misdelivered mail for another address.
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Re: How to speak to a supervisor so he understands         


Author: Long Gone
Date: May 30, 2008 17:42

"Robert DeSavage" comcast.net> wrote in message
news:625044haaj75f0nag03oqinr58avu06ta5@4ax.com...
> On Fri, 30 May 2008 11:51:35 GMT, "Long Gone"
> nospamforadam.net> wrote:
>>
>>> What are the magic words to use?
>>
>>"May I speak to your supervisor or the station manager, please" are pretty
>>good ones. Then, El Presidente gave a pretty good option which sometimes
>>works.
>>
> Of course my good Catholic mother would have disagreed where I'd
> constantly hear, "Say a prayer instead of a swear".

Normally, I would you are correct. However, I have seen the video of the
priest in the Chicago church. Oh how times have changed (and not for the
better).
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Re: How to speak to a supervisor so he understands         


Author: Adam H. Kerman
Date: May 30, 2008 18:35

Long Gone nospamforadam.net> wrote:
>"Robert DeSavage" comcast.net> wrote:
>>"Long Gone" nospamforadam.net> wrote:
>>>>What are the magic words to use?
>>>"May I speak to your supervisor or the station manager, please" are pretty
>>>good ones. Then, El Presidente gave a pretty good option which sometimes
>>>works.
>>Of course my good Catholic mother would have disagreed where I'd
>>constantly hear, "Say a prayer instead of a swear".
>Normally, I would you are correct. However, I have seen the video of the
>priest in the Chicago church. Oh how times have changed (and not for the
>better).

Let me remind you that the Catholic Church has been meddling in politics
since its founding. Father Pfleger was following in the grand tradition.
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Re: How to speak to a supervisor so he understands         


Author: Robert DeSavage
Date: May 30, 2008 23:18

On Sat, 31 May 2008 00:42:00 GMT, "Long Gone"
nospamforadam.net> wrote:
>"Robert DeSavage" comcast.net> wrote in message
>news:625044haaj75f0nag03oqinr58avu06ta5@4ax.com...
>> On Fri, 30 May 2008 11:51:35 GMT, "Long Gone"
>> nospamforadam.net> wrote...
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Re: How to speak to a supervisor so he understands         


Author: Robert DeSavage
Date: May 30, 2008 23:33

On Fri, 30 May 2008 20:35:27 -0500, "Adam H. Kerman" chinet.com>
wrote:
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Re: How to speak to a supervisor so he understands         


Author: Robert DeSavage
Date: May 31, 2008 00:31

On Fri, 30 May 2008 20:35:27 -0500, "Adam H. Kerman" chinet.com>
wrote:
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