VoIP transmission troubles
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VoIP transmission troubles         


Author: tourman
Date: Apr 23, 2008 15:36

I'd like to hear from some of the regulars about their experiences
with alarm transmission over VoIP.

I have one customer who without my knowledge changed to VoIP from a
Bell line, and then asked me to hook up the panel using his new
service. I did so reluctantly, but only after he signed a legal
agreement...
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17 Comments
Re: VoIP transmission troubles         


Author: Jim Rojas
Date: Apr 23, 2008 15:48

It's just another reason to lease the customer a GSM radio. DSC has a
new panel coming out soon with built in GSM.

Jim Rojas

tourman wrote:
> I'd like to hear from some of the regulars about their experiences
> with alarm transmission over VoIP.
>
> I have one customer who without my knowledge changed to VoIP from a
> Bell...
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Re: VoIP transmission troubles         


Author: tourman
Date: Apr 23, 2008 16:00

On Apr 23, 6:48 pm, Jim Rojas tech-man.com> wrote:
> It's just another reason to lease the customer a GSM radio. DSC has a
> new panel coming out soon with built in GSM.
>
> Jim Rojas
>
> tourman wrote:
>> I'd like to hear from some of the regulars about their experiences
>> with alarm transmission over VoIP.
>
>> I have one customer who without my knowledge changed to VoIP from a
>> Bell line, and then asked me to hook up the panel using his new
>> service. I did so reluctantly, but only after he signed a legal
>> agreement limiting liability, and with the express understanding it
>> was being done experimentally. I programmed in a daily test and kept
>> watch each morning for failures to communicate. It seemed to stop
>> transmitting only very occasionally, until one day it started sending
>> "ghost" signals which resulted in a police dispatch on the wrong
>> account number. The panel was programmed in Contact ID, but it seems
>> when the signal went out on the network, it transposed a "6 " in the ...
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Re: VoIP transmission troubles         


Author: Russell Brill
Date: Apr 23, 2008 16:20

No way, do tell Master Jim......

"Jim Rojas" tech-man.com> wrote in message
news:H0PPj.11299$aq4.2875@trnddc02...
> It's just another reason to lease the customer a GSM radio. DSC has a new
> panel coming out soon with built...
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Re: VoIP transmission troubles         


Author: ABLE_1
Date: Apr 23, 2008 16:39

Would you mind telling what panel/model you are using????
> I'd like to hear from some of the regulars about their experiences
> with alarm transmission over VoIP.
>
> I have one customer who without my knowledge changed to VoIP from a
> Bell line, and then asked...
Show full article (2.02Kb)
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Re: VoIP transmission troubles         


Author: Rob
Date: Apr 23, 2008 16:51

We have had the same issue. Some of our rural phone providers are going
digital also, which is reaking havoc on other accounts with bogus signals.
Unfortunately, some of these areas have zero GSM coverage with the Honeywell
or Telgard radio/cell backup. 4x2 seems to help over CID. But, the problem
still exists. Our only option has been an internet communicator. We lease
the radio and a UPS for the router and modem. The customer will need a
broadband service. For the comunicator to send a test signal every few
minutes has little effect on the bandwith.

"tourman" gmail.com> wrote in message
news:b359e163-7cc9-48a5-beb1-ac0c49ee86a1@59g2000hsb.googlegroups.com...
> I'd like to hear from some of the regulars about their experiences
> with...
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Re: VoIP transmission troubles         


Author: tourman
Date: Apr 23, 2008 17:20

On Apr 23, 7:39 pm, "ABLE_1" somewhere.net> wrote:
> Would you mind telling what panel/model you are using????
>
>> I'd like to hear from some of the regulars about their experiences
>> with alarm transmission over VoIP.
>
>> I have one customer who without my knowledge changed to VoIP from a
>> Bell line, and then asked me to hook up the panel using his new
>> service. I did so reluctantly, but only after he signed a legal
>> agreement limiting liability, and with the express understanding it
>> was being done experimentally. I programmed in a daily test and kept
>> watch each morning for failures to communicate. It seemed to stop
>> transmitting only very occasionally, until one day it started sending
>> "ghost" signals which resulted in a police dispatch on the wrong
>> account number. The panel was programmed in Contact ID, but it seems
>> when the signal went out on the network, it transposed a "6 " in the
>> account code for a "5". Then the comedy of errors increased when the
>> station failed to check the CID (where they would have picked up that
>> it was coming from the wrong phone number) and dispatched the police.
>> Needless to say, I had an unhappy client who couldn't understand why ...
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Re: VoIP transmission troubles         


Author: tourman
Date: Apr 23, 2008 17:26

On Apr 23, 7:51 pm, "Rob" msIHATESPAMn.com> wrote:
> We have had the same issue. Some of our rural phone providers are going
> digital also, which is reaking havoc on other accounts with bogus signals.
> Unfortunately, some of these areas have zero GSM coverage with the Honeywell
> or Telgard radio/cell backup. 4x2 seems to help over CID. But, the problem
> still exists. Our only option has been an internet communicator. We lease
> the radio and a UPS for the router and modem. The customer will need a
> broadband service. For the comunicator to send a test signal every few
> minutes has little effect on the bandwith.
>
> "tourman" gmail.com> wrote in message
>
> news:b359e163-7cc9-48a5-beb1-ac0c49ee86a1@59g2000hsb.googlegroups.com...
>
>> I'd like to hear from some of the regulars about their experiences
>> with alarm transmission over VoIP.
>
>> I have one customer who without my knowledge changed to VoIP from a
>> Bell line, and then asked me to hook up the panel using his new
>> service. I did so reluctantly, but only after he signed a legal ...
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Re: VoIP transmission troubles         


Author: Mark Leuck
Date: Apr 23, 2008 18:24

"Jim Rojas" tech-man.com> wrote in message
news:H0PPj.11299$aq4.2875@trnddc02...
> It's just another reason to lease the customer a GSM radio. DSC has a new
> panel coming out soon with built in GSM.
>
> Jim Rojas

You didn't like that panel tho, it's a version of the 9047
no comments
Re: VoIP transmission troubles         


Author: Spellcheck Patrol
Date: Apr 23, 2008 18:45

On Apr 23, 8:26 pm, tourman gmail.com> wrote:
> On Apr 23, 7:51 pm, "Rob" msIHATESPAMn.com> wrote:
>
>
>
>> We have had the same issue. Some of our rural phone providers are going
>> digital also, which is reaking havoc on other accounts with bogus signals.
>> Unfortunately, some of these areas have zero GSM coverage with the Honeywell
>> or Telgard radio/cell backup. 4x2 seems to help over CID. But, the problem
>> still exists. Our only option has been an internet communicator. We lease
>> the radio and a UPS for the router and modem. The customer will need a
>> broadband service. For the comunicator to send a test signal every few
>> minutes has little effect on the bandwith.
>
>> "tourman" gmail.com> wrote in message
>
>>news:b359e163-7cc9-48a5-beb1-ac0c49ee86a1@59g2000hsb.googlegroups.com...
>
>>> I'd like to hear from some of the regulars about their experiences
>>> with alarm transmission over VoIP. ...
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