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Subject: try againFw: textSay goodbye to paper airline tickets -
Travel News - MSNBC.com
Date: Thursday, September 27, 2007 5:06 PM


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Say goodbye to paper airline tickets

All-electronic tickets will save money, add convenience for customers

Justin Sullivan / Getty Images
Next summer, the industry association that handles ticketing for most
major airlines will stop issuing paper tickets, going all-electronic.
Some small regional or foreign airlines will continue issuing paper
tickets, but they'll be few and far between.

NEW YORK - Next summer, paper airline tickets will go the way of vinyl
records and rotary-dial phones: They won't entirely disappear, but
they'll be hard to find.

On June 1, the industry association that handles ticketing for most
major airlines will stop issuing paper tickets. Some small regional or
foreign airlines will continue issuing paper tickets, but they'll be
few and far between.

Indeed, even without the International Air Transport Association's
directive, the vast majority of airline tickets are already
electronic. IATA says paper tickets have fallen to less than 14
percent of the 400 million tickets it processes each year.

On its face, the move to all electronic ticketing is a no-brainer for
the airline industry. Paper tickets cost airlines $10 to $17, on
average, compared with $1 or less for electronic tickets. A fully
electronic ticketing system will save the industry $3 billion a year,
the IATA estimates.

"From the airline perspective, it's 100 percent upside," said Robert
Mann, an airline consultant in Port Washington, N.Y.

‘What's really happened here is that a lot of the work has been
outsourced to the customer.’
— Robert Mann
Airline consultant, Port Washington, N.Y..

In addition to pure cost savings, electronic ticketing lets airlines
record revenue more quickly on their balance sheets and track revenue
patterns. Airlines used to have to bundle and ship tickets to a
processing facility, where each ticket had to be fed into a computer,
before revenue could be booked or analyzed.

The industry also says electronic ticketing is more convenient to
customers, who can manage their own bookings and make changes online
without needing to call a travel agent or airline representative.

"It's very simple for the customer and has far superior protections
for the customer," said Tim Smith, a spokesman for American Airlines
parent AMR Corp.

Mann has a slightly different take.

"What's really happened here is that a lot of the work has been
outsourced to the customer," Mann said.

Travelers holding electronic tickets perform most of the functions
that used to be handled by the airlines, including in many cases
booking their flights at a Web site, printing their itinerary,
checking in for their flights online and printing a boarding pass from
an airport kiosk.

Many people prefer it that way, but those who don't will still have
the option of booking through a travel agent or airline sales
representative.

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Lorne Riley, an IATA spokesman, says electronic tickets are more
secure than the paper variety, which can be easily forged. Mann notes
that many foreign countries require travelers to present a ticket for
either onward or return travel to gain entry. Riley said printed
itineraries are accepted in most cases as proof of electronic ticket-
based travel plans.

Most airlines have already mostly phased out paper tickets — AMR's
Smith estimates that more than 98 percent of American's tickets are
electronic — so the IATA move largely just codifies an industry shift
that has already occurred.

Some smaller airlines will likely stick with paper ticketing, for now.

"It's ones for whom moving to a fully electronic system doesn't make
economic sense," such as small regional carriers that fly a few
thousand customers a year, who will keep issuing paper tickets, Mann
said.

"Some carriers ... they'll just continue to provide their own
solution," said Riley..

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Indeed, the IATA's move applies only to the 70 to 75 percent of
overall airline tickets. The IATA does not represent low-cost carriers
such as Ryanair Holdings PLC and Southwest Airlines.

"We do not have any plans of eliminating paper stock," said Jeannine
Rahe, a spokeswoman for the Airline Reporting Corp., or ARC, a
separate organization that processes 169 million airline transactions,
including tickets and exchanges, each year.

Still, Rahe said 96.8 percent of the tickets ARC processes are
electronic.

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Copyright 2007 The Associated Press. All rights reserved. This
material may not be published, broadcast, rewritten or redistributed.

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From: bill page
Sent: Thursday, September 27, 2007 4:58 PM
To: fundyscofi@cox.net, roglen@alphalink.com.au,
greenohio@hotmail..com, snapmagic@hotmail.com, magic4you@hotmail.com,
david_d_duncan@yahoo.com, HallBrat143@aol.com, BETSY1029@webtv.net
Subject: textSay goodbye to paper airline tickets - Travel News -
MSNBC.com

bill page msn.com> has sent you the following web link:

http://www.msnbc.msn.com/id/20891194/
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