<
http://consumerist.com/5009820/dell-formats-your-external-backup-
drive-erases-3-years-worth-of-data>
un-fuckin-believable...
And though most of us have *several* backups of different types and
stored in different locations, many people (who have never
experienced a HD failure) don't. It's one of those hard lessons you
learn by experience.
But he DID have a backup, it was NOT connected, it was NOT Dell
equipment, and the Dell tech had no business even touching it, much
less formatting the external HD.
Period.
And I add the above as a disclaimer of sorts, because I just KNOW
some asswipe is going to come along and make this into a discussion
of backups, and miss the point entirely.