Don't use PagePlusCellular - they suck!
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Don't use PagePlusCellular - they suck!         


Author: mindfulnessnow
Date: Jun 9, 2008 18:11

I highly recommend not using pagepluscellular.
Not because their phone service is bad, but because their customer
service is non-existent and their business plan is horrible.

What they do is, they make you renew (buy more minutes) every 120
days. First of all, this is really stupid because they do NOT even
offer a one year service plan. So, you have to mark your calendar and
remember to buy more minutes every 4 months, even if you don't need
any more, OR they will not only cut off your service, but ALSO TAKE
AWAY ALL YOUR SAVED MINUTES.

I had over 600 minutes saved, and because I was ONE DAY late, they
took away all my minutes. I talked to the supervisor and told them if
they don't give me back at least half my saved minutes, I would cancel
my service, never use them again, and go on the net and tell everyone
how lousy their service is. They would not budge on the saved minutes,
so I am keeping my promise.
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Re: Don't use PagePlusCellular - they suck!         


Author: DevilsPGD
Date: Jun 9, 2008 19:31

In message
<2783ab29-048b-49ad-b612-668bc82594d0@z16g2000prn.googlegroups.com>
mindfulnessnow@gmail.com wrote:
>What they do is, they make you renew (buy more minutes) every 120
>days. First of all, this is really stupid because they do NOT even
>offer a one year service plan. So, you have to mark your calendar and
>remember to buy more minutes every 4 months, even if you don't need
>any more, OR they will not only cut off your service, but ALSO TAKE
>AWAY ALL YOUR SAVED MINUTES.

Yeah, that's how prepaid works. Welcome to this century.
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Re: Don't use PagePlusCellular - they suck!         


Author: Kevin Weaver
Date: Jun 9, 2008 20:07

Did you read the Policy before you bought this ?

gmail.com> wrote in message
news:2783ab29-048b-49ad-b612-668bc82594d0@z16g2000prn.googlegroups.com...
>I highly recommend not using pagepluscellular.
> Not because their phone service...
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Re: Don't use PagePlusCellular - they suck!         


Author: Todd Allcock
Date: Jun 11, 2008 21:14

At 09 Jun 2008 18:11:48 -0700 mindfulnessnow@gmail.com wrote:
> I highly recommend not using pagepluscellular.

I'm a satisfied customer so far, but to each his or her own, I guess...

Any particular reason you posted this in the CINGULAR group?
> Not because their phone service is bad, but because their customer
> service is non-existent and their business plan is horrible.
>
> What they do is, they make you renew (buy more minutes) every 120
> days.

As opposed to the far more common 60 or 90 days, the b*st*rds!
> First of all, this is really stupid because they do NOT even
> offer a one year service plan.

True- that's a bit of a minus. Many other prepaid providers do offer an
annual option.
> So, you have to mark your calendar and
> remember to buy more minutes every 4 months, even if you don't need
> any more,

True, but a $10 minimum purchase, that's $40/year- far cheaper than the
typical $80-100 one-year options.
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Re: Don't use PagePlusCellular - they suck!         


Author: Todd Allcock
Date: Jun 15, 2008 14:47

At 12 Jun 2008 06:07:32 -0400 Elmo P. Shagnasty wrote:
>> Any "real" (non-prepaid) cellphone account throws your unused
>> minutes away at the end of each month.
>
> Cingular/AT&T doesn't. They roll them over. Nice.

Yeah, I left that out for brevity- AT&T throws them out at the end of a year,
instead, IIRC. Still nice, of course- if you didn't use the minutes in 12
months, you probably didn't need them anyway! ;-) (Kind of the point I
made to the OP, an admitted casual user- while losing minutes certainly
stinks, crying over losing minutes you'd never use anyway seems pretty
pointless!)
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Re: Don't use PagePlusCellular - they suck!         


Author: Todd Allcock
Date: Jun 15, 2008 20:56

At 15 Jun 2008 19:47:55 -0400 Elmo P. Shagnasty wrote:
>> Yeah, I left that out for brevity- AT&T throws them out at the end of a
year,
>> instead, IIRC. Still nice, of course- if you didn't use the minutes in
12
>> months, you probably didn't need them anyway!
>
> Better, it's a rolling 12 months rollover. If you don't use 400 of your
> minutes every month, after 12 months you have a 4800 minute reserve from
> which to draw.

Correct.
> If you find yourself in sudden need of a bunch of minutes, it's nice.

Yep- when they first came up with rollover I loved it- while my usage was
fairly consistent, my wife's was all over the map- 150 minutes one mont ,
600 the next. Rollover let me drop to a lower plan rather than buy one to
cover her "high" months.
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Re: Don't use PagePlusCellular - they suck!         


Author: mindfulnessnow
Date: Jun 18, 2008 10:36

On Jun 11, 9:14 pm, Todd Allcock AmericaOnLine.com> wrote:
> At 09 Jun 2008 18:11:48 -0700 mindfulness...@gmail.com wrote:
>
>> I highly recommend not using pagepluscellular.
>
> I'm a satisfied customer so far, but to each his or her own, I guess...
>
> Any particular reason you posted this in the CINGULAR group?
>
>> Not because their phone service is bad, but because their customer
>> service is non-existent and their business plan is horrible.
>
>> What they do is, they make you renew (buy more minutes) every 120
>> days.
>
> As opposed to the far more common 60 or 90 days, the b*st*rds!
>
>> First of all, this is really stupid because they do NOT even
>> offer a one year service plan.
> ...
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Re: Don't use PagePlusCellular - they suck!         


Author: mindfulnessnow
Date: Jun 18, 2008 10:59

On Jun 9, 7:31 pm, DevilsPGD crazyhat.net> wrote:
> In message
> <2783ab29-048b-49ad-b612-668bc8259...@z16g2000prn.googlegroups.com>
>
> mindfulness...@gmail.com wrote:
>>What they do is, they make you renew (buy more minutes) every 120
>>days. First of all, this is really stupid because they do NOT even
>>offer a one year service plan. So, you have to mark your calendar and
>>remember to buy more minutes every 4 months, even if you don't need
>>any more, OR they will not only cut off your service, but ALSO TAKE
>>AWAY ALL YOUR SAVED MINUTES.
>
> Yeah, that's how prepaid works. Welcome to this century.

That is NOT how prepaid works in all instances.
Tracfone at least will sell you a 1 year contract, AND they will call
you and email you when your service is about to expire (not to mention
that they have a BIG message on the phone screen as to how many min/
time you have left on your contract).
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Re: Don't use PagePlusCellular - they suck!         


Author: Todd Allcock
Date: Jun 18, 2008 15:40

At 18 Jun 2008 10:36:47 -0700 mindfulnessnow@gmail.com wrote:
>> Generally, good customer service has a cost, and it's one of the things
you
>> give up when you play in the shallow end of the price pool, where
companies
>> like PagePlus and their $40/year, 8-cents/minute...
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