> In article <0v9r149qd9htn25hfg4245rhqv65pegct7@4ax.com>, Halla said...

>> On Sun, 4 May 2008 04:24:52 +0100, Bear gmail.com>
>> blethered:
>>

>>>In article 4ax.com>, Halla said...

>>

>>>> I don't know about Orange in particular, but if one works in a call
>>>> centre which is less than excellent in general, one does not have the
>>>> incentive to try and improve things - even if it were possible, an
>>>> individual agent is not often given the authority to do anything
>>>> useful, and they can bang their head off a wall trying to chase down
>>>> someone who *can* do something for the customer. That kind of place
>>>> isn't a great place for adults, no power, no real responsibility, no
>>>> one listens and the customer shouts at the agent because they can't do
>>>> anything.

>>>
>>>In which case, as an employee, I'd vote with my feet.
>>>
>>>I don't wear the "it's a crap system and I'm just killing time" excuse,
>>>I'm afraid.

>>
>> Yes, I forgot to add that this is why there are very few truly good
>> agents in most places, they all get hacked off and move or leave. The
>> turnover rate in these places is huge, I think there's some truth in
>> what a friend says of new starts 'by the time they've finished
>> training they're already recruiting replacements for them'.

>
> Yeah I should imagine the staff turnover rate is for call-centres like
> BT, Orange, etc. is huge.
> --